"In 2019, the company tripled in size," said Murph. "That would have been literally impossible in a co-located space because we would have had moved offices at least three times — and just the time it takes to actually move would have prevented us from hiring that amount of people. We have been able to scale and grow at an amazing rate because of the efficiencies when you don't have to worry about an office building. You can run circles around companies that continue to do the co-located model."
Murph, who has been working at home for 15 years in various communications roles, was hired by GitLab last year into a position he thinks more companies should have. That's because, he says, for all its advantages, being a remote office is not easy. It requires intentionality, especially for employees who've spent their whole careers in offices.
"This isn't just something where people flip a switch and say 'oh great, we're remote' and everything can work as it always has'," said Murph.
Aside from being an evangelist for remote offices, Murph helps new employees onboard and wrote GitLab's Remote Playbook, which anyone can view. He recently spoke to dot.LA from his home in North Carolina about what other companies can learn from his experience and how many others will ultimately follow GitLab's path.
GitLab has been fully remote since it was founded out of Y Combinator in 2015 and far from slowing it down, Darren Murph, the company's head of remote, says the distributed model has been a major driver of success.
Why did GitLab decide to go fully remote when it started?
The first three employees at GitLab were based in three different countries, and so we were very much remote by default. The company did come to California through the Y Combinator startup accelerator — and as all companies do, they did what they were told and they got an offer in San Francisco. That lasted about three days before people just stopped showing up. The work continued to get done and it just dawned on the founding team really early on that spending money on real estate was not useful in any way, so they let the office fade and thus the all-remote company was born.
Did you ever feel before the past few months that there was a stigma put on you guys because of that decision to be fully remote?
Early on there were actually some investors that told the founding team, "Look, we love your business and we love your business model, but here's the deal: We have various companies that we can invest in and we've never seen a company do this long term. And so that means there's more risk associated with this. And we're not in a position where we have to take that risk and so we're not going to."
And what's crazy about it is over the years, many of those have made a complete 180 and are actively seeking remote first and all remote companies because it simply makes sense. When you look at a VC, if they're going to cut you a million dollar seed check and 40% of that goes to an office that you're leasing and you have no equity in, compared to a startup where 100% of that goes to people and technology, which do you think has the longer runway for success? It is amazing to see the turn of mindset from nine or 10 years ago. Last year we partnered with General Catalyst to host a half-day panel specifically on making remote work because General Catalyst wants to be known as a VC firm that is actively looking to invest in companies like that. That would have been unthinkable 10 or 15 years ago.
So these remote trends were underway before coronavirus?
Yes, well before COVID, because the technology is not the issue anymore. Fifteen years ago, Slack and Zoom did not exist. The only thing you have to get your head around is the management culture side, and (employers) have seen that startups tend to skew younger and they have never known a life without the internet. They've always been comfortable communicating digitally. It just makes sense. They don't view it as remote work. They just view it as work. And I think what has happened has simply accelerated what was already happening.
But VCs have always liked going in and walking around — to, in some sense, see where their money is going.
But that doesn't mean it's intelligent. Laying your eyes on people and on chairs that you don't own has never been a good way to measure productivity or success. And that is the great awakening that's happening right now, which is the question of, 'how do I know if someone's working remotely?' Well, how did you know they were working in the office?
This great migration is starting to force people to take a look at how much they were biased and how much they really should have been focused on results. But listen, I don't think you'll ever get away from some B.S. that they want their start ups in an office, because they they want to command and control. And look, it may work better for some companies than others. If you're dealing with physical hardware, it's still going to be really hard to do it remotely. But if you're dealing with a truly digital products, (working remotely is) really amenable to do that.
It seems like there's already been a whole backlash to the all-remote movement. Ultimately when there's a successful vaccine, how much of a shift will there really be?
There's definitely no putting this genie back in the bottle. I think the long term effects of this are going to be way more positive. That will outweigh any negative. I think one of the major things to come from this is it has finally democratized the conversation on workplace flexibility.
Working moms, caregivers, military spouses, people with disabilities and people that simply want to live somewhere outside of a major urban center have been (reluctant) to bring up the conflict in conversation and interviews. What COVID has done is every company is going to have to have an answer to question: 'What is your stance on workplace flexibility?'
To me, that is massively empowering and massively liberating. I don't think all companies are going to shut their offices down overnight. The point is to provide more flexibility and support for people no matter where they are. Companies need to realize that their offices are simply another place to go to work in. And if you look at it through that lens, you design your company to have a thriving culture no matter where someone is.
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UpKeep raises $36 million Series B as maintenance services startup in demand amid COVID
Ryan Chan, UpKeep founder and CEO, says the pandemic has only made UpKeep more attractive as companies put a greater emphasis on cleaning and maintenance.
UpKeep, a mobile platform that helps companies streamline maintenance requests, announced Tuesday it has raised $36 million in Series B funding. Though it is a difficult time for many companies to fundraise, Ryan Chan, UpKeep founder and CEO, says the pandemic has only made UpKeep more attractive as companies put a greater emphasis on cleaning and maintenance. "I feel fortunate that we are in a space that is growing because of this," Chan told dot.LA. "We were able to raise at very favorable terms, but for a lot of companies it's very difficult to raise right now."
Chan certainly does not want to be seen as gloating. "We got lucky, but through no fault of our own," he added. Though UpKeep is a Los Angeles company, it turned to New York-based Insight Capital to lead the round. Existing investors Emergence Capital, Battery Ventures, Y Combinator, Mucker Capital, and Fundersclub also participated.
"COVID-19 is bringing the importance of maintenance into the spotlight, underscoring UpKeep's mission," Deven Parekh, Managing Director at Insight Partners, said in a statement. Upkeep says it saw 206% revenue growth last year and has signed with notable brands including Unilever, Siemens, DHL, Thermo Fisher Scientific, McDonald's and Jet.com.
Los Angeles may extend shelter-in-place directives until August, says county health official
Los Angeles County may extend stay-at-home orders for the next three months, ending sometime in August, according to Public Health Director Barbara Ferrer during a Board of Supervisors meeting on Tuesday. California began loosening stay-at-home rules last week, reopening trails and providing retailers with the ability to sell merchandise through curbside services.
But Ferrer warned Tuesday that further loosening of the rules will be slow. And that would only change if there was a "dramatic change to the virus and tools at hand." "Our hope is that by using the data, we'd be able to slowly lift restrictions over the next three months," she said, according to the L.A. Times. But without widely available therapeutic testing for the coronavirus or rapid at-home tests that would allow people to test themselves daily, it seems unlikely that restrictions would be completely eased.
Now Trump weighs in on Elon Musk's defiant move to open a Tesla plant early
This won't come as a surprise: President Trump joined in on the Twitter debate about Elon Musk reopening his Tesla Inc. plant in Fremont, Calif. "California should let Tesla & @elonmusk open the plant, NOW," Trump wrote in a tweet Tuesday. "It can be done Fast & Safely!" Musk tweeted on Monday that Tesla would ramp up production at its only U.S. car plant, and risked being arrested after county officials ordered the company to stay closed. The billionaire entrepreneur has slammed California's strict reopening plan, saying his company has a right to manufacture cars and make money.
Musk wrote in an email to employees, in documents reviewed by Bloomberg News: "Just wanted to send you a note of appreciation for working hard to make Tesla successful. It is so cool seeing the factory come back to life and you are making it happen!!" Over the weekend, Musk stated he would move Tesla and his rocket company SpaceX out of the state unless restrictions were lifted, prompting one California lawmaker to tweet "F*ck Elon Musk."
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