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Why Do People Resist New Technology Like Electric Vehicles?
David Shultz
David Shultz reports on clean technology and electric vehicles, among other industries, for dot.LA. His writing has appeared in The Atlantic, Outside, Nautilus and many other publications.
Last week California air regulators voted to ban all new internal combustion car sales starting in 2035. The news was met with a predictable mix of responses: Some lauded the decision as forward-thinking and environmentally responsible; others saw it as government overreach–an attack on consumer freedom and the free market.
Whether the arguments against EVs are in good faith or not (they’re often not), the fact remains that this burgeoning technology has been met with fierce resistance since Teslas started hitting the road back in 2008. It’s easy to find examples of people keying EVs, rolling coal to spite them or blocking chargers with gas-powered cars.
A part of human nature is naturally resistant to change and to the unknown. It has served us well evolutionarily over the past 200,000 years. Tradition keeps us safe when it comes to eating the right wild berries or choosing a route to the next town. It wouldn’t surprise me to learn that there were people in the Roman Empire spreading myths about how using indoor plumbing makes your sword hand weak, or that riding in a chariot would make your uterus fall out. Even without political tribalism and pressure from the fossil fuel industry, new tech can be divisive.
Rosabeth M. Kanter, a professor of business at Harvard Business School, who studies these ideas, says the number one reason people resist change is that they fear a loss of control over their lives. This may explain why the ban on new gas cars in California has faced some backlash.
“For people who are feeling like life is slipping out of their control–that sinister forces are pushing them around–they're likely to not want to be forced into making a change,” says Kanter. Whether or not the state could have accomplished the same goal without a mandate is debatable, but due to the California Air Resources Board’s successful history of driving national policy with ambitious state-level laws, it’s not surprising they chose to take that risk.
However, Kanter also notes that plenty of new tech innovations have been welcomed with open arms. Take the smartphone, for instance. Steve Jobs announced the iPhone in 2007. By 2017, 77% of Americans owned a smartphone. Cars, of course, were always going to be slower transition—after all, the lifecycle of a car is at least three or four times as long as that of a smartphone. But why has there been so much cultural resistance to the growing EV market share?
The biggest and most obvious answer is cost. Smartphones aren’t cheap, but there’s a big difference between $700 and $70,000. The current batch of EVs on the road are simply too expensive for the average person to afford. Knowing that demand would outstrip initial manufacturing capacity, EV makers have chosen to offer luxury models first in order to make as much money as possible while ramping up production. And while legacy OEMs are beginning to enter the scene and change this dynamic, we’re still early in this story and costs are still extremely high.
Kanter says that to get consumers to adopt new tech, the transition has to be smooth. It has to be easy. Remember taking your flip phone to a Verizon or AT&T and trading it in for a smartphone? These companies made it simple and offered excellent financing plans–just a few extra dollars added to your bill every month. And while there are about a thousand different EV rebates and incentives on offer (see Wednesday’s newsletter) finding and understanding how to apply these deals is a whole lot harder than trading in a Motorola Razr for an iPhone.
Regarding smooth transitions: Charging infrastructure remains another huge impediment. While EV range anxiety is perceived to be much more of an issue than it actually is, the fact remains that America’s charging infrastructure is inadequate–especially rural areas in the middle of the country. If California wants to get everyone in an EV as quickly as possible, the state will need to make EV charging as seamless as gassing up.
Another thing Kanter says made the transition to smartphones different from EVs and other technology. New phones offered immediate and obvious benefits. Maps and internet access alone would’ve sold the devices. They also connected customers to networks that were pretty much inaccessible without the device. Nobody wants to miss out on the group chat drama. “The minute they see things that are benefits for themselves, you don't have to argue with them anymore,” says Kanter. “The benefits are right there in front of them.”
The benefits of electric vehicles, on the other hand, are more subtle or even existential. Calculating the cost of recharging the vehicle or the cost per mile of driving almost requires some familiarity with high-school physics. While the math isn’t necessarily complex or difficult, it’s new and foreign enough to present a barrier. Yes, it’s usually cheaper per mile to drive an EV than to fill up with gas, but to figure that out you have to know what a kilowatt hour is and how many your car consumes per mile of travel and how much electricity costs per kilowatt hour. Climate benefits only really apply at a society- and perhaps planetary level.
Of course you have this entire debate playing out against a climate in which batteries and gasoline have somehow become political footballs. If “opposing any policy from the other side” remains de rigueur in Washington, EV adoption will be slowed by politics…until the transition is truly seamless and the benefits are impossible to ignore.
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David Shultz
David Shultz reports on clean technology and electric vehicles, among other industries, for dot.LA. His writing has appeared in The Atlantic, Outside, Nautilus and many other publications.
Virgin Hyperloop Aims to Get Angelenos to San Francisco in 45 Minutes — Within the Decade
12:36 PM | January 27, 2021
Forty-five minutes in traffic won't get you very far in Los Angeles. But Virgin Hyperloop estimates it will be able to get you from Los Angeles to San Francisco in that time.
The Richard Branson-owned company unveiled its hyperloop concept video Wednesday, just two months after the company's first tested its design with passengers. Traveling several hundred miles per hour in a pressurized tube is no longer a vision of the far-distant future — Virgin Hyperloop engineers want to make it a reality in less than 10 years.
These renderings put it yet another step ahead of The Boring Company, led by Elon Musk, who published his "alpha paper" plans for hyperloop travel in 2013.
Virgin Hyperloop plans to achieve safety certification by 2025 and begin commercial operations in 2030.
"Daily high-speed transport is currently not feasible for most people, but we want to change that notion," said Virgin Hyperloop chief executive Jay Walder in a statement. "Imagine being able to commute between cities that are currently hours apart in minutes – and the endless possibilities that open up."
Virgin Hyperloop Passenger Experience
The almost three-minute video opens with a rendering of the station, a bustling transit center filled with natural light and complemented with indoor and outdoor greenery, a nod at the more efficient and eco-friendly transportation form hyperloop could be. A Mid-Ohio Regional Planning Commission (MORPC) study last year found that a hyperloop connection between Columbus, Chicago and Pittsburgh could reduce carbon dioxide emission by 2.4 million tons. It suggested making fares closer to the cost of driving than to a pricier plane ticket.
Walder said an affordable ticket would be key to making the concept a success. Virgin Hyperloop estimates its system would be able to transport thousands of passengers per hour by convoying them, as pods are able to ride directly behind each other in the hyperloop, magnetically suspended from touching each other and controlled by the company's machine intelligence software.
The Los Angeles-based company worked with several partners to design disparate aspects of the transportation experience. The video's white-walled portal to enter the pod were designed by Bjarke Ingels Group (BIG) and the pods themselves were designed by Teague.
SeeThree worked on the video and animations and Man Made Music provided the score and sonic identity — the additional sound assets in the film that audiences will associate with the hyperloop.
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Breanna De Vera
Breanna de Vera is dot.LA's editorial intern. She is currently a senior at the University of Southern California, studying journalism and English literature. She previously reported for the campus publications The Daily Trojan and Annenberg Media.
A Breakdown of the Data Snapchat Collects on Users
09:46 AM | November 14, 2022
Sebastian Miño-Bucheli
Santa Monica-based app developer Snap calls itself a camera company, but it’s really in the business of social media – and more specifically, advertising.
What Data Does Snapchat Collect?
Snapchat, their primary application, collects a myriad of data on its roughly 363 million daily active users, from basics like device information to detailed location tracking. "From day one, we’ve embraced data minimization, and believed that the best way to protect user privacy is to not store data at all, and if we do have to store it, to do so for a short and fixed period of time," Snap spokesman Pete Boogaard told dot.LA.
As such, like most tech companies’ privacy policies and terms of service, the verbiage is intentionally vague or full of legalese designed to make the user gloss over and click “agree.” But Snapchat does have to provide its users some details of how it collects, stores, and uses the data it gains from interacting with the app.
Bill Budington, a senior staff technologist at the Electronic Frontier Foundation, told dot.LA that the common phrase, “necessary to provide service,” is particularly concerning.
“These are very vague ways to basically give a green light to very permissive practices in terms of your data,” Budington explained. He pointed out the ambiguous nature of the word “necessary,” adding, “[tech companies] can deem all sorts of things necessary, [including] using your location at every moment to better tailor their services to your life.”
While Snapchat’s terms of service haven’t changed since last November, the company most recently updated its privacy policy on July 29. Let’s dive into the various types of data Snapchat collects, how it stores it (and for how long), and perhaps most importantly, how Snapchat says it’s used.
Why Does Snapchat Collect Your Location Data?
Snapchat is very invested in collecting users’ precise location data, if users allow it. Its Snap Maps feature launched in 2017 lets users opt-in to showing their Bitmoji avatar on a map corresponding to their location and also allows them to track other friends who have opted in. It’s not dissimilar to Apple’s FindMy app.
In the past, the feature has raised concerns for its ability to make it easier for bullies and stalkers to find targets. Snap Map location, however, isn’t public information. Snapchat says location on Snap Maps will disappear after 24 hours, or when a user deliberately goes into “ghost mode” to hide from friends – but that doesn’t mean the app still isn’t tracking their movements. The company noted that unless you opt-in to live location sharing, the Snap Map won’t update with your location when you’re not actively using it.
Boogaard told dot.LA that while many of Snapchat’s core features do require location tracking, “location-sharing is off by default for all users” and “Snapchatters have complete control over their location sharing.” Snapchat added that there is no option to share your location with any user you aren’t friends with and that users have to individually select friends to share their location with.
Snapchat clarified that it does use location data to provide its Geofilters – custom photo and video filters often themed around specific places or events – and show people what’s nearby (also useful for ad purposes).
“We don’t share personal data about the users of the Snapchat app with data analytics providers,” Boogaard said.
Snapchat employees can also allegedly access all this information, and more – in 2019 Motherboard reported on a tool called SnapLion that it claimed was abused by employees to “spy on users.” In response to the report, Boogaard told dot.LA, “Any perception that employees might be spying on our community is highly troubling, and wholly inaccurate." Boogaard added, "Protecting privacy is paramount at Snap. We keep very little user data, and we have robust policies and controls to limit internal access to the data we do have, including data within tools designed to support law enforcement. Unauthorized access of any kind is a clear violation of the company's standards of business conduct and, if detected, results in immediate termination."
How Does Snapchat Use Your Content?
Snapchat can see the snaps you send, who is receiving them, and how often you’re online, as well as the metadata in each image.
Snapchat’s Streak feature (which tracks how long you and friends have regularly been sending and opening each other’s content) is one reason why the app also collects data on how often you and your friends open messages or capture screenshots.
It also tracks and scans the content users upload to its Memories feature. This is to train its AI to recognize the content of user images. In its privacy policy Snapchat notes that “if there’s a dog in your photo, it may be searchable in Memories by the term ‘dog,’” as part of its goal to make image search more accessible.
Snap’s policy also dictates that any public content a user generates on Snapchat is also fair game for the company to share though it doesn’t say how it will share this content.
What Data Does Snapchat Collect From Accessing Your Camera?
Besides the typical use for taking pictures, Snapchat can also access information from Apple’s TrueDepth camera – the front-facing, high-powered cameras that Apple’s iPhone X uses to record Face ID and Memoji data.
Snapchat says it uses this data “to improve the quality of Lenses”—its filter and augmented reality feature. But it also said it doesn’t collect biometric information, much less store the data on its servers or give it to any third parties.
Still, that’s a practice that’s come under scrutiny recently. In August, Snap was sued, accused of violating Illinois’ Biometric Information Privacy Act by collecting and storing users’ biometric data without their consent. That $35 million case is expected to head to settlement next week, after a judge couldn’t rule in favor of either party. "Snap continues to vehemently deny that Lenses violate BIPA, which was designed to require notice and consent before collecting biometric information used to identify people," Boogaard told dot.LA.
How Does Snapchat Use Your Data?
Now that we know all the information Snapchat collects, what is the company doing with it?
The main use case is advertising. Snapchat has a myriad of advertisers on its platform and they are all eager to turn users into sales by showing them the most relevant ads. Ad pricing starts at a modest $5 per day, so theoretically anyone with a marketing budget and the right connections could use Snap’s tools to market to its growing audience of Gen Z and Millennials.
Snapchat promises advertisers “advanced targeting capabilities,” and the benefit of finding a target audience using its location, demographics, interest and device data.
But who’s getting this information? That’s where things get vague. Snapchat doesn’t have to tell users specifically which companies are getting access to their data. The company notes it may share information with service providers that it contracts for services like ad analytics or payments. The company also says it might share user information with “business partners that provide services and functionality” for Snapchat, but again, doesn’t elaborate any further.
Snapchat also says it will share information about users if it could help “detect and resolve any fraud or security concerns, comply with any investigations, legal processes or regulations and to investigate potential terms of service violations.”
Snapchat doesn’t have to tell users when it turns over this data, though. In fact, most apps don’t.
How Does Snapchat Store Your Data?
Snap’s Support site notes Snapchat servers are designed to delete all Snaps automatically after they’ve been viewed by every recipient; the app’s trademark fleeting quality. The servers will delete unopened Snaps between two people after 31 days, and unopened Snaps sent to a group chat after 7 days. Snaps sent to your story are wiped from the servers 24 hours after posting.
Snapchat also says that when you delete a Snap in chat, it deletes it from its servers and will “make our best attempt” to wipe it from your friends’ devices.
If you post a Snap to Memories, though, Snapchat’s servers will back them up forever – unless you delete them, in which case they’ll be erased ASAP.
So what’s the safest way to protect your personal information on Snapchat? Well, Budington recommends an easy fix: simply don’t use it. But for people who are determined to keep their account but want to access what Snapchat collects, there are ways to download your Snapchat data.
You can also opt-out of audience and activity-based ads and third-party ad networks. This will mean the ads on your Snapchat will be less relevant, but the trade-off is that the app will use less of your personal data for marketing purposes.Snap is an investor in dot.LA.
Correction: An earlier version of this article incorrectly described Snap Map's location tracking feature. The feature needs to be enabled first, and Snapchat offers the ability to turn off the feature in Map settings.
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Samson Amore
Samson Amore is a reporter for dot.LA. He holds a degree in journalism from Emerson College. Send tips or pitches to samsonamore@dot.la and find him on Twitter @Samsonamore.
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