With the raging coronavirus shuttering schools in most of the eight states it serves plus Washington D.C., McFarland says the company is bringing in "far less" than 20% of the revenue it did pre-pandemic. Though that's up from last Spring when revenue vanished practically overnight.
"2020 has been a year," McFarland said in a Zoom video interview last month. "I don't know what else to say."
McFarland attended The Wharton School for undergrad, and got an MBA at Stanford in 2005, before executive roles at OneWest Bank, AT&T Interactive and GM Consumer Finance. But nothing could prepare her for 2020.
"March, April and May was just crisis mode," McFarland remembers. "New information was coming in every single day. How do you possibly plan for next month or next quarter, let alone like tomorrow? How do you keep your team from freaking out?"
HopSkipDrive laid off 10% of its workforce in March, but thinking that schools would reopen by Fall, McFarland hoped to retain the bulk of her staff. The company received a $1.6 million Payroll Protection loan in April to retain 102 jobs – one of the largest given to an L.A. startup.
"That meant that we got to keep all of our operations team, our support team, our marketing team, our sales team," she said.
The funding ran out in August, and with most students still stuck at home, she laid off 60 people. Fewer than 50 employees remain.
"That was very, very difficult to do," McFarland said.
Joanna McFarland attended The Wharton School for undergrad, and got an MBA at Stanford in 2005, before executive roles at OneWest Bank, AT&T Interactive and GM Consumer Finance. But nothing could prepare her for 2020.
It was a major setback for the once fast-growing startup, which was started by McFarland and two other L.A.-area working moms desperate for a safe way to ferry their overscheduled kids to and from school, soccer games and violin lessons — activities that now seem like the relics of a bygone era.
"With eight children between us, we were constantly struggling with the need to be in multiple places at once," McFarland said soon after launching. "We designed HopSkipDrive to be safe enough for our own kids to use, and in doing so, have developed a scalable transportation solution that has been game changing for families."
Before COVID-19, HopSkipDrive had been on a significant hiring spree, relocating its offices to the trendy ROW DTLA in the Arts District, where Spotify has its L.A. headquarters.
HopSkipDrive raised $22 million in late-stage funding last February from two of L.A.'s most prominent venture firms, Greycroft and Upfront Ventures, to bring its total fundraising close to $45 million. (Upfront also got in on the 2015 seed round.)
"We're excited to invest in a L.A.-based company that's creating a whole new category and solving such a real problem for families," Upfront Ventures partner Greg Bettinelli said in 2015. "We see a real growth opportunity."
The timing of the most recent raise – a month before stay-at-home orders went into effect – proved fortunate in extending HopSkipDrive's runway when contracts dried up. Through it all, McFarland has given up trying to predict when students will be back in the classroom.
"In times like this, you look at what you can control and you look at what you can't control and obviously we cannot control when schools open or don't open," McFarland said.
What she can effect is HopSkipDrive's slimmed down operation, which she says will pay dividends when things return to normal.
"It gives you time to take a step back and look at every single process and every single thing that you're doing and figure out how we would do this a little bit faster, a little bit better, a little bit more efficiently," McFarland said. "Ultimately, we have a much faster path to profitability when sales do return than we had before."
And McFarland, who has had to navigate the crisis while her kids have been at home, too, takes a degree of solace in the fact schools will reopen at some point. When that happens she thinks they will need HopSkipDrive more than ever because of a nationwide bus driver shortage that has only gotten worse during the pandemic.
"They're going to need our help, and we're all gearing up for that," she said. "I'm excited for that day."
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About the Speakers
Morgan DeBaun is the CEO and Founder of Blavity Inc.
Morgan DeBaun, CEO / Founder of Blavity Inc.
Blavity Inc. is the leading news company and media brand for Black millennials and Gen Z in the U.S. reaching over 30M millennials a month, surpassing the digital traffic of many legacy black media brands. Since launching Blavity in 2014, the brand has quickly grown to be a strong voice for viral culture, social commentary and a platform for young creators to showcase their work.
Starting her career in Silicon Valley, Morgan graduated with an B.A. from Washington University in St. Louis. Morgan has been widely quoted as an innovator and media entrepreneur in top tier consumer and business publications like Forbes, Huffington Post, NPR, TechCrunch and many more.
In addition to leading Blavity Inc., Morgan angel invests and advises entrepreneurs on how to launch their ideas, innovate and grow their businesses through her WorkSmart Program.
Joanna McFarland, CEO, President and Co-Founder of HopSkipDrive
Joanna McFarland, CEO, President and Co-Founder of HopSkipDrive
Joanna McFarland is the CEO and Cofounder of HopSkipDrive, the innovator in youth transportation. HopSkipDrive is a ride service that helps families and schools get kids where they need to go safely and dependably with a network of more than 7,000 highly vetted CareDrivers. HopSkipDrive currently serves 18 markets in 8 states plus Washington DC, and works with over 200 schools and districts as well as thousands of families every day. Before co-founding HopSkipDrive in 2014, Joanna spent 15 years in product management, building and scaling businesses for top technology, including WeddingChannel, Green Dot, and YP.com. In addition, Joanna spent the first part of her career in investment banking and private equity. Joanna has an MBA from Stanford University and a BS from the Wharton School at the University of Pennsylvania. She lives in Los Angeles with her husband and her two boys.
Beatriz Acevedo is the president of Acevedo Foundation and the co-founder of L.A. Collab SUMA Wealth.
Beatriz Acevedo, President, Acevedo Foundation; Co-founder, LA Collab; Co-founder, SUMA Wealth
Beatriz Acevedo is a leading inspirational voice and Latina entrepreneur in the United States. She has dedicated her career to empower and open doors for the next generation of Latinx leaders.
Beatriz started her career in media at a young age, first on radio and later on television. Her work earned her three Emmy's, one MTV music award, and a media correspondent award, among many others.
Most recently, she became a tech media entrepreneur as the Co-founder and President of mitú, the leading digital media brand for young Latinos in the U.S. The mentorship initiatives that she created through her Accelerator Program, have also provided invaluable access to young Latino storytellers.
Beatriz is a passionate and sought after speaker who enjoys discussions around diversity as good business, female leadership, and the economic impact of Latinos in America. She sits on numerous boards and is an advisor on Mayor Eric Garcetti's tech council as well as on Annenberg's foundation tech initiative, PledgeLA. She recently co-founded LA Collab, a Hollywood initiative to double Latino representation in Hollywood in front and behind the camera by 2030.
Beatriz is the President of her family's foundation "Fundación Acevedo." For the past 30 years, the Foundation has provided scholarships for students who lack the financial means to pursue higher education.
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