No Tipping Necessary: Hundreds of Delivery Robots Are Coming to Los Angeles

Ben Bergman

Ben Bergman is the newsroom's senior finance reporter. Previously he was a senior business reporter and host at KPCC, a senior producer at Gimlet Media, a producer at NPR's Morning Edition, and produced two investigative documentaries for KCET. He has been a frequent on-air contributor to business coverage on NPR and Marketplace and has written for The New York Times and Columbia Journalism Review. Ben was a 2017-2018 Knight-Bagehot Fellow in Economic and Business Journalism at Columbia Business School. In his free time, he enjoys skiing, playing poker, and cheering on The Seattle Seahawks.

No Tipping Necessary: Hundreds of Delivery Robots Are Coming to Los Angeles

On a recent crisp winter morning outside an empty office park in the San Fernando Valley, there were no workers to be seen. That is unless one counts the cooler-sized delivery robot slowly whirring down the sidewalk as Felipe Chavez, founder and CEO of Kiwibot, nervously watched to make sure the droid did not veer of course.

Just as no one now thinks twice about seeing e-scooters that were non-existent before late 2017, the sight of a robot ferrying salads, pizza, or groceries could become common on Los Angeles sidewalks before this year is over.


Kiwibot has quietly been testing its robots – specially designed to look cute and non-threatening – for the past few weeks in the Valley, as well as more recently at a major university campus the company won't yet name. If all goes well, Kiwibot will begin offering delivery to students through as early as next month before expanding to Santa Monica and other parts of the city after that.

"L.A. is going to be our most important city this year," Chavez said. "In the first five months of the year we plan to employ 100 robots here in the city, and we expect that by the end of the year we're going to have around 400 robots deployed."

Kiwibot robot delivery

Postmates, which is now owned by Uber, has been testing a handful of delivery robots in West Hollywood since April. While those are accompanied by a human chaperone, the Kiwibot robots set out on their own, though operators take over remotely for more complex tasks like crossing the street.

Kiwibot has already made over 120,000 deliveries since 2017 during rollouts at University of California, Berkeley, University of Denver, and San Jose, where it partnered with Shopify and Ordermark. But L.A., with its vast geographic footprint, is a whole new degree of difficulty.

"It's a great challenge for us," said Chavez.

Kiwibot chose L.A. because the city already has a high adoption of food delivery, it is home to potential partners like ChowNow and Ordermark, and the city has been a willing collaborator through its Urban Movement Labs (UML), mostly by sharing data on city streets and sidewalks.

"We trust L.A. to be the best new market for us because the food delivery habit is already there, and we feel backed to scale in an organized and socially responsible and sustainable manner," said David Rodriguez, Kiwibot's head of business.

After a confrontational approach between cities and ridesharing and e-scooter companies, Lilly Shoup, UML's interim executive director, says L.A. is trying to be more collaborative with delivery robots.

"I think we've learned that it's important for city transportation agencies to get ahead of new technology before they appear on city streets," Shoup said. "It's important to understand their business models and proactively develop policies."

UML is also working on a pilot to deliver goods via drone by 2022 and in both instances Shoup says the technology can help reduce pollution and congestion since most deliveries now are made via cars.

"It's really exciting to think about new ways to reduce the environmental impact of delivery," Shoup said.

Robots substantially bring down the cost of delivery, which could help restaurants that operate on thin margins during even the best of times and have been devastated this year. But it will also mean fewer delivery jobs, most of which have been preserved as contract work in California with the recently passed Proposition 22.

Restaurants typically pay between 15% to 30% on orders placed with delivery services like Postmates or Grubhub and drivers are hardly getting rich. In fact, they often make less than minimum wage.

Kiwibot charges fees of a couple dollars on each order – which can be absorbed by the restaurant or passed onto customers. The company says its cost per delivery is now $2.98 but as it scales and the technology improves it can shave the cost down to $1.23 by the end of 2022.

Right now, Kiwibot robots – which cost between $2,500 and $4,000 each – can only operate in a 1.5 mile radius but the company's next generation can go eight miles and is large enough to fit a 12-inch pizza.

Kiwibot

Courtesy Kiwibot

Will the Public Accept Robots?

Even when the technology is ready, Kiwibot has what may be a tougher obstacle to overcome – public acceptance. Public safety commissioners in West Hollywood raised concerns about Postmates' robots and even in tech-friendly San Francisco, a city lawmaker, worried they might run into pedestrians, tried to ban them.

Kiwibot warns potential investors on its crowdfunding page: "Delivery bots have proved controversial in some regulatory environments with some cities, like San Francisco, putting out laws that make it difficult for us to deploy. If this became widespread we would have trouble going to market."

Chavez says he spends a great deal of time thinking about how he can get the public to be comfortable with robots.

"There is a sector of people that are concerned about robots and I think that it is very important to listen to them and to get their feedback on everything. but robots are going to happen," Chavez said.

The robot also has a sign affixed to the back to clarify that it is not recording any video, something that was added after homeless people in San Jose feared they were being spied on.

There is a "black box," which records in case of an emergency, but none of the devices have been stolen — so far.

Even though local regulations can allow for robots to go as fast as 10 mph, Chavez has found a speed of 6 mph makes people feel safer.

There are also important visual considerations. Kiwibot's robots look nothing like the hulking devices conjured up in sci-fi movies like "Transformers" or "The Terminator." They are more like a plastic cooler on wheels with lights on the front that resemble a smiling face.

"The new version is even more cute," said Chavez. "It's like a squirrel on a rock."

Taking a page from nature, the design is deliberately playful and small.

"When you see an animal and it is bigger than the width of your shoulders you feel threatened," Chavez said. "So we have made sure that the robot is never going to be wider [than you] so that people don't feel threatened."

Coronavirus has also been helpful, helping accelerate the adoption not only of delivery but also of robots – who you don't have to worry about coughing on you.

Competition with Bigger Robot Deliveries

Kiwibot, which is based in San Jose, has raised more than half $1 million from more than 650 investors in its latest crowdfunding campaign, to bring its fundraising total to over $3 million.

That pales in comparison to not only Uber but also much larger rivals Starship, a robot food delivery service launched in 2014 by two Skype co-founders that plans to rollout deliver to 100 universities by next summer and Nuro – an autonomous vehicle startup founded by two ex-Google engineers valued at $4 billion. The company received regulatory approval last week to operate on city streets in the Bay Area.

But with global autonomous last-mile delivery projected to grow from $11.16 billion next year to $76 billion by 2030, Kiwibot sees room for multiple competitors.

"In L.A. right now we are talking with multiple partners, very big companies," said Chavez.

"Everything is moving very fast," he added, as his robot inched along the sidewalk, heading back to the lab to continue more testing.

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Personality Assessments Improving Workplace Dynamics

Misunderstandings can have significant and sometimes severe impacts, far beyond the hilarious cake pictured above. Many organizations are increasingly using personality assessments to improve team dynamics and productivity. Tests like the Enneagram, Myers-Briggs Type Indicator (MBTI), and DISC assessment are valuable tools for developing existing teams in addition to hiring new employees. These assessments provide insights into team members' motivations, communication styles, and work preferences, helping colleagues understand each other better. By highlighting the different personalities within a team, these tests can enhance communication, resolve conflicts, and optimize task assignments based on individual strengths. As companies aim for greater efficiency and collaboration, the Enneagram, MBTI, and DISC assessments are becoming essential for transforming established teams into more effective and cohesive units.


Image Source: iEQ9

Enneagram

The Enneagram test is a sophisticated personality assessment that categorizes individuals into nine distinct personality types, each defined by unique motivations, fears,and behavioral patterns. This holistic approach enhances team dynamics in a business setting by fostering self-awareness, improving communication, and facilitating conflict resolution among team members. By understanding different personality types, teams can optimize their composition, tailor professional development, and create a more empathetic and collaborative environment. This framework not only helps leaders adapt their styles to better support diverse team members but also promotes inclusivity and effective collaboration, ultimately leading to improved team performance, productivity, and retention.

Resources:iEQ9. We recommend getting an Enneagram coach to get the most out of the results.

Key Features: Focus on core motivations. Accounts for personality shifts under stress or growth. Offers practical, actionable guidance for personal growth. Uses a dynamic, adaptive questioning approach. Claims 95% accuracy rate through advanced techniques.


Image Source: DiSC Profile

DiSC (Dominance, Influence, Steadiness, and Conscientiousness)

The DiSC assessment is a widely used behavioral analysis tool that categorizes individuals into four primary personality types: Dominance, Influence, Steadiness, and Conscientiousness. For businesses, DiSC provides valuable insights into employees' communication styles, work preferences, and motivations. By understanding these behavioral tendencies, teams can improve collaboration, reduce conflicts, and enhance overall productivity. Implementing DiSC in a business setting can lead to more effective leadership, tailored communication strategies, and optimized task allocation based on individual strengths.

Resources:DiSC Profile.

Key Features: Designed specifically for workplace applications. Focuses on observable behaviors rather than psychological traits. Widely researched and validated over 40+ years. Provides practical strategies for improving interactions.


Image Source: The Myers-Briggs Company

The Myers-Briggs Type Indicator (MBTI)

The Myers-Briggs Type Indicator (MBTI) is a widely used personality assessment tool that categorizes individuals into 16 distinct personality types based on four dichotomies: Extraversion/Introversion, Sensing/Intuition, Thinking/Feeling, and Judging/Perceiving. For businesses, the MBTI provides valuable insights into employees' communication styles, decision-making processes, and work preferences.This helps promote a more productive workplace, and enables employees to become involved in more meaningful ways, all while leveraging everyone’s unique strengths.

Resources:The Myers-Briggs Company.

Key Features: Focuses on preferences rather than traits. Focuses on how people perceive and judge information. Widely used in business and career counseling


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🥊📱Startups Battling Election Deepfakes and LA’s First Tech CEO Summit

🔦 Spotlight

Happy Friday Los Angeles!

YouMail, based in Irvine, and Pindrop have partnered to create the Election Communication Defense Grid (ECDG), a platform designed to combat AI-generated and deepfake calls that could interfere with US elections. This collaboration leverages YouMail's extensive sensor network, which analyzes over 20 million phone numbers monthly, and Pindrop's Pulse™ Inspect technology to detect AI-generated speech. The system actively monitors and analyzes potentially problematic political robocalls, having already examined calls from numerous Congress members and political candidates in 2024. When AI-generated calls are identified, YouMail Protective Services swiftly notifies carriers and enforcement agencies to shut down these campaigns, minimizing potential harm. This partnership represents a significant step forward in protecting the public from malicious communication tactics during critical election periods.


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LA TECH CEO SUMMIT

WHEN: Thursday, September 26 -- Friday, September 27, 2024

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LA’s tech leadership is set to reunite after a long break! Join us for the highly anticipated LA Tech CEO Summit, taking place September 26-27 at the stunning Terranea Resort. This exclusive event offers a unique chance to connect with top tech founders and CEOs, including industry key figures like Adam Miller (Founding CEO of Cornerstone), Ian Siegel (CEO of ZipRecruiter), Shivani Siroya (CEO of Tala), Eddy Lu (CEO of GOAT), and other influential leaders. This two day summit will focus on building strong connections, sharing insights, and fortifying the local tech community. Don’t miss this opportunity to engage with the best minds in LA tech!

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LA Companies

  • Starpath, a developer of robotic propellant production factories raised a $12M Seed Round co-led by 8VC and Fusion Fund, and joined by Day One Ventures, Balerion Space, and Indicator Ventures. - learn more

LA Venture Funds

  • Anthos Capital led a $4M Funding Round for Mudstack, a startup whose software helps game developers organize and share game assets like graphics and code. - learn more

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🎓 LA’s Startup Edge Round 2

In light of last week’s article, we want to highlight some additional schools that have a significant impact on LA’s tech landscape. If we’ve missed any schools or founders worth including let us know!


Image Source: LMU

Loyola Marymount University

LMU plays a significant role in developing Los Angeles' tech workforce by offering various programs and resources for aspiring entrepreneurs and innovators. The university fosters innovation and entrepreneurship through:

  • LMU College of Business Administration: Provides entrepreneurship-focused programs and courses, including the Entrepreneurship Program, which offers hands-on experience and mentorship opportunities for students interested in starting their own businesses.
  • Frank R. Seaver College of Science and Engineering: Collaborates with industry partners on research projects and offers programs like the Engineering Clinic, where students work on real-world problems for corporate sponsors.
  • Fred Kiesner Center for Entrepreneurship: Serves as a hub for entrepreneurial activities, offering resources such as the Business Incubator program, pitch competitions, and networking events to support student and faculty startups.

Companies Founded by LMU Alumni: Liquid I.V. by Brandin Cohen, Dave by Jason Wilk, Abstract by Pat Utz


Image Source: CSULB

California State University, Long Beach (CSULB)

CSULB plays a significant role in developing Long Beach's entrepreneurial ecosystem through various programs and resources. The Institute for Innovation & Entrepreneurship (IIE) at CSULB serves as a central hub, offering initiatives like monthly Innovation Hours, a social justice entrepreneurship program, and the annual Sunstone Innovation Challenge with $50,000 in prizes. CSULB fosters innovation and entrepreneurship through:

Companies Founded by CSULB Alumni: Oculus VR and Anduril by Palmer Luckey (technically not an alumni because he dropped out before graduating), Dreamworks Animation by Steven Spielberg


Image Source: Claremont McKenna College

The Claremont Colleges

The Claremont Colleges serve as a significant source of talent for Los Angeles' tech and venture capital workforce, leveraging their strong academic programs and entrepreneurial resources. Harvey Mudd College, renowned for its exceptional engineering program, contributes a substantial number of highly skilled graduates to the tech sector. The consortium's collaborative approach to fostering innovation is exemplified by initiatives like:

  • The HIVE: This hub enhances students' creative problem-solving skills through collaborative and interdisciplinary experiences.
  • Claremont McKenna College's Silicon Valley Program: Offers students an immersive off-campus study experience that integrates internships, coursework, and networking opportunities in the heart of the tech industry, preparing them for careers in innovation and venture capital..
  • The Makerspace at Harvey Mudd College: An 8,000 SF student-run facility that allows students to prototype and develop innovative ideas, fostering a hands-on approach.

Companies Founded by Claremont Alumni: TechCrunch by Michael Arrington (CMC), KKR by Henry Kravis (CMC) & George Roberts (CMC), Sun Basket by Adam Zbar (Pomona), GitHub by Tom Preston-Werner (technically not an alumni because he dropped out before graduating from Harvey Mudd)


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