Amazon's New Smart Grocery Cart Will Debut in Woodland Hills
Can the company that popularized the online shopping cart reinvent the real thing?
Amazon unveiled its first smart grocery cart on Tuesday morning. The new "Dash Cart," as it's known, uses cameras, sensors and a scale to automatically detect and log items on a digital display behind the handle. The technology makes it possible for shoppers to leave the store without going through a traditional checkout line.
The end result is similar to the Amazon Go grocery and convenience stores, without the elaborate technical infrastructure of those stores. The Dash Cart works on its own, requiring no sensors in the shelves or specialized cameras overhead.
In that way, it solves at least part of the mystery of why Amazon has been developing conventional grocery stores, without the Amazon Go technology.
"We built this predominantly as an alternative to things like express checkout, where you still end up waiting in line, or fumbling with self-checkout machines," said Dilip Kumar, Amazon's vice president of physical retail and technology, in an interview this week. "The experience will be designed to be seamless, very convenient, very easy for customers to understand."
Amazon's new "Dash Cart" uses sensors to determine which items are placed in a cart, allowing shoppers to check out automatically, without going through a traditional line. (Amazon Photo)
The Dash Cart is slated to debut later this year at the company's new Woodland Hills, Calif., grocery store, which is currently being used to fulfill delivery orders.
Unlike the Amazon Go technology, the Dash Cart won't entirely replace traditional grocery checkouts in the stores where it's used. Amazon says it's designed for small- to medium-sized grocery trips. The cart fits one to two grocery bags.
Amazon is one of many retailers and technology companies looking to streamline the process of shopping and checking out in physical stores. Such initiatives are driven in part by a quest for new cost efficiencies given the traditionally razor-thin profit margins in the grocery business. The approach has taken on added significance given requirements for social distancing and contact-less transactions due to the global COVID-19 pandemic.
Smart shopping cart startup Veeve, for example, was started in 2018 by a team that includes two former Amazon employees who were among the first to experience the Amazon Go technology. They saw an opportunity to take the checkout-free shopping experience to a wider market with smart carts instead.
Microsoft and Kroger, meanwhile, have been testing a system that lets shoppers scan items with their smartphones as they shop, for a faster checkout experience.
The global market for smart shopping carts is projected to grow to more than $3 billion by 2025, from $737 million last year, according to a report by ResearchandMarkets.com.
It wouldn't be hard to imagine the Amazon Dash Cart ultimately making its way into Whole Foods Stores. It would be more of a stretch, but not entirely impossible, to conceive of Amazon licensing the technology to other retailers. It began selling its Amazon Go technology to other businesses earlier this year.
But the company isn't detailing its plans for the Dash Cart beyond the expected debut in Southern California later this year.
"We will see where this goes," Kumar said when we asked about those possibilities. "We think customers will love this experience, and then we'll just build from there."
Privacy and personalized ad targeting are two of the big questions surrounding this kind of technology. For example, if a shopper puts a can of tuna in the cart, then takes it out, will that same person later see an ad on Amazon.com suggesting a different brand of tuna? Kumar acknowledged that such targeting is possible "in theory," but said that's not the focus of the Dash Cart.
"The focus of the cart is to be able to generate accurate receipts and make sure that we save customers time," he said.
Another big question is the impact of this type of automation on jobs. On this topic, Amazon's retail automation has been a lightning rod for criticism.
The United Food and Commercial Workers International Union (UFCW) called Amazon a "clear and present danger to millions of good jobs" when the company unveiled its first Amazon Go Grocery store earlier this year. Amazon disputed that contention at the time, calling it "both incorrect and misleading to suggest that Amazon destroys jobs."
The company maintains that the smart grocery cart will not reduce the number of employees in the store, compared to traditional grocery stores of similar size. In addition to having traditional grocery checkouts, the company says it will have associates dedicated to helping customers use the Dash Carts.
Shoppers who use the Dash Carts will scan a QR code in the Amazon app to log in to the cart before they begin. The system will automatically charge them using the stored card in their Amazon account when they exit through a special "Dash Cart Lane." They'll get a receipt via email after they leave.
Similar to the Amazon Go technology, which knows if a product is replaced on the shelf, Amazon says the Dash Cart will also sense when items are taken out, removing them from the list.
In addition, the cart will integrate with Alexa Shopping Lists, showing shoppers the items they've saved to buy via Amazon's voice assistant, indicating the aisle in the store where the items are located, and letting shoppers check items off as they go.
Amazon's "Dash" brand has been used previously for products that automate e-commerce ordering, including the now discontinued Amazon Dash gadgets and its Amazon Dash replenishment service, which is embedded in household appliances and office equipment, automatically reordering detergent or ink, for example, when it senses that supplies are running low.
Subscribe to our newsletter to catch every headline.
Valence is trying to be more than just a LinkedIn for Black professionals. It's trying to narrow the wealth gap, with help from algorithms.
The social networking platform for Black professionals launched last year and has already attracted 10,000 members. It just got a $5.25 million boost from a Series A round led by GGV Capital.
- Valence Launches Funding Network to Connect Black-Owned ... ›
- With internships cancelled, Valence tries to fill the void for young ... ›
- Valence Funding Network Intends to Boost Black Startups - dot.LA ›
California is the world's largest legal pot market, generating nearly $3.1 billion in spending in the Golden State alone. But cannabis-related businesses in the U.S. live in a legal-limbo, operating in this strange gray area between federal laws that make marijuana illegal and states that have decriminalized its use and sale entirely. This has led to sometimes difficult choices, workarounds and issues with which the cannabis and cannabis-linked companies are forced to contend.
dot.LA dove into this tenuous landscape during a virtual panel discussion on Tuesday with experts in cannabis compliance and legal issues, asking them: Is the green rush over? The consensus seemed to be that no, it isn't, but this first wave of "reckless money," likely is.
Tuesday's conversation on the current state and future of California's marijuana marketplace capped off the conclusion of dot.LA's five-part investigative series examining the rapid rise and rapid fall of L.A.-based Genius Fund, a one-time $164 million cannabis company. Today that money is gone and their Russian oligarch investor is dead.
Hilary Bricken, Partner of Harris Bricken
Hilary Bricken, Partner of Harris Bricken<p>Since joining Harris Bricken in 2010, Hilary has earned a reputation as an exceptional and fearless business law attorney. Hilary's clients—start-ups, entrepreneurs, and companies in all stages of development—value her bold approach to business strategy. Hilary also appears before city councils and community forums, where she advocates tirelessly for her clients.</p><p>In 2017, the American Bar Association (ABA) named Hilary one of the <a href="https://www.americanbar.org/news/abanews/aba-news-archives/2017/07/aba_young_lawyersdi/" target="_blank">top 40 young lawyers</a> nationwide and before that <a href="http://www.bizjournals.com/seattle/news/2013/12/14/newsmakers-of-2013-deal-makers.html" target="_blank">The Puget Sound Business Journal</a> named her as one of only seven deal makers of the year. She was by far the youngest and the only private practice attorney to garner this honor. Hilary was also named one of "<a href="http://www.bizjournals.com/seattle/print-edition/2015/09/11/2015-40-under-40-hilary-bricken.html" target="_blank">40 Under 40</a>" leading businesspeople by the PS Business Journal. In every year since 2014, Hilary has been chosen as a "Rising Star" lawyer by Super Lawyer's magazine.</p><p>Major media outlets like the New York Times, VICE, the Los Angeles Times, Chicago Tribune, Business Insider, CNN, Rolling Stone, Forbes, MSNBC, and Bloomberg all have turned to Hilary for her on-the-ground perspective on cannabis laws. Hilary's <a href="https://www.youtube.com/watch?v=0M4Fse1Ioaw" target="_blank">Tedx talk</a> on "big cannabis" (see below) has garnered more than 50,000 views and she also authors a weekly column for <a href="https://abovethelaw.com/tag/hilary-bricken/" target="_blank">Above the Law </a>on marijuana policy and regulation.</p>
Tanya Hoke, Managing Director of Galen Diligence
Tanya Hoke, Managing Director of Galen Diligence<p>Tanya has more than a dozen years of experience managing investigative due diligence for clients in industries ranging from pharmaceuticals and manufacturing to financial services and consulting. She has been advising investors in the cannabis industry since 2015, and focuses on issues relating to fraud, money-laundering, compliance, and corporate governance. Tanya is a Certified Fraud Examiner, a Certified Anti-Money Laundering Specialist, and a licensed private investigator. She has served on the National Cannabis Industry Association's Banking & Financial Services Committee and the State Regulations Committee. Tanya received a Bachelor of Arts degree from Swarthmore College and a Master of International Business degree from the Fletcher School at Tufts University, where she serves on the MIB Alumni Advisory Board.</p>
Brad Rowe, Director of Compliance, Operations and Regulations Analyst of Rowe Policy Media
Brad Rowe, Director of Compliance, Operations and Regulations Analyst of Rowe Policy Media<p>Brad has designed, implemented and delivered a dozen public policy research projects over the last six years through his time running BOTEC Analysis, at UCLA and with Avenu/MuniServices Cannabis Compliance and Support Services and Rowe Policy + Media. Brad is Lecturer of Public Policy at UCLA Luskin School of Public Affairs and recently started teaching Cannabis Policy and Society, the first of its kind in the country. </p><p>He serves as Advisor to the UCLA Cannabis Research Initiative, coordinating the Criminal and JuvenileJustice Research team and the California Cannabis Data Collection Project. He sat on the CommunityAdvisory Committee for the Los Angeles County Department of Health's impact assessment on cannabis. </p><p>In 2020 Brad has taken on the cannabis "dosing problem". To help naive and legacy consumers dose new cannabis products predictably and reliably. The HowHi App Data Project provides evidence based insights into the Quality, Duration and Amplitude of the cannabis experience. The variables are crowd-sourced via experiential self-reports on iOS and Android interfaces. </p>
Andrew Freedman, Senior Vice President at Forbes Tate Partners
Andrew Freedman, Senior Vice President at Forbes Tate Partners<p>Andrew brings vast experience from his three years as the State of Colorado's first Director of Cannabis Coordination. During this time, he developed distinctive experience effectively implementing voter-mandated legalized adult-use and medical cannabis while protecting public health, maintaining public safety, and keeping cannabis out of the hands of children.<br><br>Andrew's role in developing a successful operating model for cannabis regulation and stakeholder collaboration was identified as one of the reasons for the State of Colorado's success in implementing adult-use cannabis legalization by the Brookings Institution. Governor Hickenlooper has gone so far as to praise Andrew's work while on national television, stating, "Andrew Freedman, who came in and helped us once it was passed . . . [has] done a remarkable job of creating a regulatory framework."<br><br>Andrew has received national recognition for his leadership. Men's Health Magazine named him one of the 30 most influential health influencers of the last 30 years. He was recognized as one of Fast Company's "100 Most Creative People in Business" in 2016. He has been featured on 60 Minutes, NBC Nightly News, The Today Show, The New York Times, The Washington Post, The Wall Street Journal, The Boston Globe, Governing Magazine, and dozens of local stories throughout the nation and internationally.</p>
Tami Abdollah, Senior Reporter at dot.LA
Tami Abdollah, Senior Reporter at dot.LA<p>Tami Abdollah is dot.LA's senior technology reporter. She was previously a national security and cybersecurity reporter for The Associated Press in Washington, D.C. She's been a reporter for the AP in Los Angeles, the Los Angeles Times and for L.A.'s NPR affiliate KPCC. Abdollah spent nearly a year in Iraq as a U.S. government contractor. A native Angeleno, she's traveled the world on $5 a day, taught trad climbing safety classes and is an avid mountaineer.</p>
- The Rise and Fall of Genius Fund's $164M Cannabis Empire - dot.LA ›
- Tech Companies are Getting Caught in Marijuana Regulation - dot.LA ›
- Green Rush: What Went Down in Adelanto - dot.LA ›