Q & A: Outer Had a Great 2020. Here's Why its Founders Think 2021 Will Be Even Better
It turned out 2020 was the perfect breakout year for Outer, the Santa Monica-based direct-to-consumer outdoor furniture brand that first came to prominence after impressing Shark Tank judges in late 2019.
Consumers – forced to spend practically all their time at home last year – were eager to upgrade their patios, backyards and decks. And they did not want to venture into stores and talk to pushy salespeople when they could just as easily order online.
The company saw a 1000% increase in sales last year from 2019, when it was founded by Terry Lin, a product designer who made his name at Casper, IDEO and Pottery Barn, and Jiake Liu, an angel investor who was born and raised in China.
Outer announced Tuesday it has raised $10.5 million in Series A funding led by Sequoia Capital China that will be used to further expand its product line and open a thousand of what it calls "neighborhood showrooms" by the end of the year. Those are where satisfied customers open up their backyards to evangelize Outer furniture – putting a modern sharing economy twist on the multilevel marketing companies like Mary Kay that have been around since the 1960s. But there's a key difference: To avoid high pressure sales tactics, hosts are only compensated for their time, $50 a visit.
The Series A comes after a $4.3 million seed funding round in September led by Mucker Capital, which also participated in a 2018 $1.5 million seed round.
Lin and Liu responded to dot.LA's questions via email about why they think the brand has caught on, and how they plan to use the new capital to jumpstart growth even as stay-at-home orders lift.
What do you attribute the 1000% increase in sales to?
Since launching our inaugural product, the Outer Sofa, in May of 2019, we have been consistently getting raving reviews from our early customers. We were featured on Shark Tank at the end of 2019, which drummed up even more interest for our brand for 2020.
Our Neighborhood Showroom program has been integral to our growth. Hosts have been incredible brand partners and refer new customers to us every day. Knowing that we hit product-market fit and having found a few sustainable customer acquisition channels, we doubled down on growth in January 2020. Our growth curve became even more steep come April, when people started sheltering in place and finding sanctuary in their own outdoor spaces.
What has been the most popular product?
Our Pacific Gray five-Piece Outdoor Sofa has been hands down the most popular product due to its modularity, mattress-level comfort, camping-gear level ruggedness and our patented OuterShell integrated cushion cover.
How has the pandemic changed what people buy from you?
Our modular outdoor sofa collection has been the only product we offered until we released our 1188 eco outdoor rugs (1188 recycled plastic bottles went into each rug), which sold out in record time. As weather cooled in the last few months, we released our tailor-designed, all-weather cover collection that also sold out in less than two weeks.
Outer's popular five-piece outdoor sofa set retails for $5,850Courtesy of Outer
Do you worry that you won't be able to sustain this level of growth once the virus subsides and people are not spending as much time at home?
We actually foresee an even stronger year in 2021 for outdoor living. There has been a historic number of homes bought and sold in 2020 in the "Great Reshuffling." According to recent real estate market research, sales of million-dollar homes doubled, and all of those homes are waiting to be furnished with beautiful and functional outdoor furniture. Businesses, offices, and homes will continue to value open/outdoor spaces as people ease back into socializing safely. We are also exploring B2B opportunities as the travel industry bounces back, and hotels, restaurants, and other travel destinations are seeking durable outdoor furniture in droves.
This past year has been like nothing we've seen before and will shape our generation and future generations to come. While we don't have a crystal ball to tell us how we are going to maintain our growth, we believe that the world will not go back to the way it was.
For example, retail continues to transform to meet the needs of expectations of today's consumer. Companies are rethinking what the future of the workplace will be. Employees may never go back to the typical five 5 days in the office every week. The uncertainty has shown us how important it is to create a sanctuary at home - the one place that gives your family a sense of security.
Can you provide more context for what you plan to use the new capital for? What new products can we expect?
The new capital will be used for product development, team expansion and community building. What made us successful in the first place was the fact that our team spent well over a year designing and developing the first product down to the nuts, bolts and yarns of the fabrics. As we evolve from a single-product company to an outdoor lifestyle company with many more highly sought-out products like tables, loungers and chairs, we will continue to invest heavily into material research and product development in order to differentiate our offerings even more from everything else in the market. We will also tackle tangential products beyond furniture in order to make outdoor living even more comfortable, hassle-free and sustainable for all. We grew our team from ten in the beginning of 2020 to 30 by the end of the year, and the new funding will allow us to double or even triple our team again this year. We are hiring across the board.
How did Sequoia Capital China come to be the lead funder? (As opposed to a domestic firm?)
We were fortunate that we had an oversubscribed round with multiple competing term sheets. There are many reasons why we went with SCC, who has been behind the fastest growing consumer startups in the world. One specific reason is because our partner at SCC has deep domain expertise in furniture, global supply chain and international consumer markets. They are uniquely qualified to help us in product R&D and supply chain in the immediate term, paving the way for us to build a global outdoor living brand.
The Q&A has been edited for brevity and clarity.
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It's almost 90 degrees outside in Los Angeles as lines of cars pull up to Dodger Stadium, home to a mass vaccination site that opened Friday.
"Please make sure that they're not under the sun in the cart," Edith Mirzaian is telling a volunteer as she directs the person to put ice packs on coolers that hold up to 20 COVID vaccines. Mirzaian is a USC associate professor of clinical pharmacy and an operational lead at one of California's largest vaccination sites.
Dodger Stadium alone — once the nation's largest COVID-19 testing site — is slated to vaccine up to 12,000 people each day, county and city health officials said this week. Officials plan to finish vaccinating some 500,000 health care and assisted care employees by the end of this month before opening appointments up to people 65 and older.
Mirzaian is desperately trying to make sure that the vaccines don't spoil.
"We have to be the guardians of the vaccine," she said.
Earlier this month, hundreds of vaccinations were lost after a refrigerator went out in Northern California, forcing the hospital to rush to give out hundreds of doses. Mirzaian's task tells a larger story of the difficult and often daunting logistical process required to roll out a vaccine that requires cold temperatures.
"You know they can't be warm so just keep an eye out," she gently reminds the volunteer.
The volunteers and staff from USC, the Los Angeles Fire Department and Core Laboratories prepared enough doses to vaccinate around 2,000 residents on Friday and they plan to increase capacity each day after.
Local health officials are holding the vaccination syringes in coolers after they leave the air-conditioned trailers. The coolers are then covered in ice packs and wheeled on carts to clinicians administering shots to health care workers and nursing home staff eligible under the state's vaccination plan.
"Vaccines are the surest route to defeating this virus and charting a course to recovery, so the City, County, and our entire team are putting our best resources on the field to get Angelenos vaccinated as quickly, safely, and efficiently as possible," said mayor Eric Garcetti in a statement announcing the plan.
Health officials around the world are racing against time as the virus mutates and poses greater dangers.
"We have a little bit of borrowed time here right now because these variants are not here in great numbers from what we can tell," said Susan Butler-Wu, an associate professor in clinical pathology at USC's Keck School of Medicine of USC.
Curbing the spread of the virus is a vital way to prevent mutant strains from developing, she said.
Mirzaian, who arrived at the site before it opened at 8 a.m., said that there were logistical challenges as volunteers scrambled to assemble what will likely be the hub of the region's vaccination efforts.
"It's challenging to make sure that everyone knows what the process is and what we're doing and what to tell the patients who receive the vaccines."
After a few hours, the procedure moved quicker.
Residents have to show identification and proof of employment before they're taken through a list of pre-screening questions and given the vaccine through their car window. They're required to then wait for 15 minutes while clinicians monitor them for side effects.
Mirzaian said the process took each car about an hour. While eligible residents can walk-in for vaccinations, she recommends they make appointments so that enough doses are made available each day.
"As long as people have their appointments, they will get in," she said. "We are ready. We are like an army ready to give vaccines."
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As part of the reorganization, Chief Strategy Officer Jared Grusd, who previously oversaw content, will become a strategic advisor to Snap CEO Evan Spiegel.
As a casting director, Lacey Kaelani has a leading view on Hollywood's content pipeline. Based on what she's been seeing on her venture-backed casting platform, Casting Depot, prepare for a deluge of unscripted shows.
"It's all gonna be handheld videos where everything looks like a Zoom call," she said. "Dating shows, talk shows, food competition shows – that's what was cast and is going into production."
The Casting Depot launched its latest beta version on Friday, with a "six-figure" investment from global venture capital firm Antler. Its board includes leaders from companies including CAA, Airtime, iHeartMedia, WorkMarket and IAC.