Santa Monica Is Using the Metaverse to Gamify Its Shopping District

Decerry Donato

Decerry Donato is a reporter at dot.LA. Prior to that, she was an editorial fellow at the company. Decerry received her bachelor's degree in literary journalism from the University of California, Irvine. She continues to write stories to inform the community about issues or events that take place in the L.A. area. On the weekends, she can be found hiking in the Angeles National forest or sifting through racks at your local thrift store.

Santa Monica Is Using the Metaverse to Gamify Its Shopping District

Last week, the app FlickPlay announced it was partnering with Santa Monica (which is where the company is based) so that it would become the first U.S. city to have access to the metaverse through its app.

After all the Facebook hype, I wanted to find out what the metaverse looked like and why a city would sign on.

So, standing on the bustling corner of Santa Monica Blvd and 3rd Street, I scanned FlickPlay’s interactive map on my phone in search of tokens.


FlickPlay app

A blue coin users can pick up in the FlickPlay app.

Previously a social wallet app designed to work with various types of digital art and collectibles; the app now works in downtown Santa Monica as a way both to draw you into storefronts and gamify the experience. That could be good business for brick and mortar stores and the city’s tax base.

Finding tokens wasn’t too difficult: The map was filled with glowing yellow, blue, and green dots indicating I was in the right place to cash in on tokens in FlickPlay’s new metaverse social app.

Similar to TikTok, the explore page on FlickPlay features full-screen, looping videos set to music that often include people dancing and utilizing their exclusive collectibles as a backdrop. The experience can be enthralling.

As a user, you have the option to like, comment and share on other social platforms. While apps like TikTok and Instagram focus on the subject, FlickPlay is focused on the landscape around them - bridging the gap between physical and digital spaces. At one point I became disoriented from the physical world.

FlickPlay allows people to collect tokens to unlock and show off videos through the app using their rare filter-like collectibles - most of which have a limited quantity.

Currently, the app doesn’t have any challenges, but like the NFTs there is a scarcity factor that increases the value of the collectibles. This gives the user the opportunity to monetize their digital collectibles. Like most mobile games, FlickPlay is free to download, but offers players the opportunity to use the tokens they earn in exchange for tangible goods.

Tokens are categorized into three colors: yellow, blue and green, and can be earned by visiting the map on the FlickPlay app. The yellow coins act as the player’s currency to unlock experiences or purchase items from local retailers, blue coins unlock collectibles, and green coins (the rarest) come with a reward.

If a token is nearby, you tap on its location on the map and the token will appear on your phone. I saw one token was further away and the app led me right to it. The token amount I received ranged from a value of 150-250 per coin and was stored in a digital wallet within the app. That token brought me to a Dodger’s Clubhouse on the Promenade.

While I received some odd looks walking around with my phone pointed toward the sky—there were tokens to be had!— I also saw some curious faces.

If FlickPlay founder and CEO Pierina Merino is right, that will soon be a familiar scene and everyone will be on the metaverse. “In the next two years, we're all going to own something digital,” she said. “We are all going to have some sort of wallet or digital inventory of objects.”

Merino established FlickPlay in 2019 and has grown the company to include 20 employees. Earlier this year, FlickPlay raised $5 million in seed funding backed by global VC firm Lightspeed Ventures and co-lead by SF-based seed investor, Abstract VC.

FlickPlay founder and CEO Pierina MerinoFlickPlay founder and CEO Pierina Merino hopes to create more activity in parts of Santa Monica that have traditionally been less trafficked.

Before Merino founded FlickPlay, she launched the startup Pemier, a 3D printed product line that was picked up by Nordstrom in over 30 stores six months after its launch in 2016.

But what was lacking was the inability to interact with the consumer. “As a founder, it was crazy to think that I made it to one of the top retailers in the U.S. and I was still not talking with my customer,” she said.

During this time she saw how the Museum of Ice Cream created communities where people can create shareable content as well as Pokemon Go’s impact in the way that people interact with the real world. With FlickPlay, Merino is hoping she can help create more activity in parts of Santa Monica that have traditionally been less trafficked—and are thus more susceptible to crime.

“It has been proven that activating unused city spaces with art reduces crime rates,” she said. “There is no better incentive for us than building a metaverse ecosystem with strong values and purpose that have a direct impact in the world we live in."

Merino believes her app can help the local economy, too. “You’re not only activating the city from a creative standpoint, and enabling the city to control the narrative and the storyline of how people interact with their different locations, but it also involves local retailers,” she said.

As someone who has never been interested in gaming, I found the app entertaining. It even brought me to stores I’ve never been to before, like BookMonster. Even though I didn’t earn enough tokens to purchase physical items in one of the retailers, I’d consider coming back to rack up more tokens once more local retailers jump on board which would incentivize shoppers like myself to go out and play.

After about three hours of participating in the metaverse, My token counter hit just over 2,000—finally I had enough to unlock some rare collectibles. I gravitated toward the Los Angeles Lakers collectible which cost me 900 tokens. Once unlocked, I was able to “flex” the purchase by showing off my new collectible in a video.

Merino, meanwhile, has plans to expand FlickPlay to other cities -- including New York, Miami and Chicago -- as early as next year. FlickPlay has also partnered with some local shops like fashion retailer JapanLA and Mexican restaurant Lanea to allow users to shop using their digital wallets.

“I like moving people through our cities,” she said. “At the same time, all these new consumer behaviors are really tied to how we're building our digital identity and the value that these offline interactions are having on how people perceive us online.”

⚖️FTC’s "Click to Cancel" Rule and Its Ripple Effect on Tech

🔦 Spotlight

Happy Friday Los Angeles,

The FTC’s new “Click to Cancel” rule is shaking up subscription-based tech. Now, instead of navigating a maze of cancellation hurdles, users can cancel subscriptions as easily as they signed up—with a single click. This shift is a wake-up call for SaaS, streaming, and app-based companies, where once-hidden exit options often kept users around simply because canceling was a hassle.

The rule also requires businesses to send regular renewal reminders, ensuring customers stay informed about upcoming charges. It's more than a cancellation button—it’s about transparency and giving users control over their decisions.

For startups, the impact goes deeper than UX adjustments. Many have relied on "dark patterns," which subtly discourage cancellations by hiding the exit. Now, companies must shift toward building genuine loyalty by delivering real value, not by complicating exits.

While this might affect retention rates initially, it could lead to more sustainable business models that rely on satisfaction-driven loyalty. Investors may start prioritizing companies that emphasize transparent, long-term engagement over those that depend on dark patterns to maintain retention metrics.

The rule opens the door to more ethical UX design and a truly user-centered approach across the tech industry. It may even set a precedent against manipulative design in other areas, such as privacy settings or payment methods.

Ultimately, the “Click to Cancel” rule presents an opportunity for the tech industry to foster trust and build stronger customer relationships. Startups and established companies that embrace transparency will likely stand out as leaders in a new era of customer-centric tech, where trust—not tricky design—is what retains users.

As the tech landscape continues to evolve, LA Tech Week 2024 offers a chance to explore these shifts in real-time. Check out the upcoming event lineups to stay informed and make the most of your time:

For updates or more event information, visit the official Tech Week calendar.


🤝 Venture Deals

LA Companies

  • Ghost, a company supporting top brands and retailers with streamlined logistics and fulfillment solutions, raised a $40M Series C funding round led by L Catterton to fuel its continued growth and innovation. - learn more

LA Venture Funds
  • Assembly Ventures participated in a $27M Series A round for Monogoto, a provider of software-defined connectivity solutions that enable secure, cloud-based IoT and cellular network management on a global scale. - learn more
  • Angeleno Group participated in a $32M Series C round for REsurety, a company that recently launched an innovative clean energy marketplace aimed at providing better financial and operational insights to support renewable energy transactions. - learn more

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    🌴🧑‍💻 Your Guide to LA Tech Week 2024

    🔦 Spotlight

    Happy Friday Los Angeles,

    As many of you know, LA Tech Week is right around the corner, kicking off next Monday October 14th bringing together founders, creatives, investors, and engineers for a week of immersive events, panels, and socials across the city. From blockchain and AI to biotech and design, LA Tech Week is a chance to dive into the ideas shaping today’s technology landscape.


    What to Look Forward To

    Insights from Visionary Leaders: Hear firsthand from industry trailblazers as they share stories, challenges, and key lessons from their experiences. Expect fresh perspectives on AI, venture capital, biotech, and the ethical questions around emerging technologies.

    Interactive Panels: This week isn’t about watching from the sidelines; it’s about engaging directly with the tech community. Participate in hands-on panels discussing everything from startup scaling to ethical AI, with honest insights from those actively shaping these fields.

    Networking Mixers & Social Events: Meet and connect with founders, VCs, developers, designers, and fellow techies across LA. Rooftop mixers, lunch meetups, and creative gatherings offer the perfect chance to spark ideas and collaborate.

    Plan your week with the daily lineup, organized by location for easy navigation:

    For updates or more event information, visit the official Tech Week calendar.

    Enjoy LA Tech Week 2024!!


    🤝 Venture Deals

    LA Companies

    • Clout Kitchen, a Los Angeles and Manila based startup, has raised $4.45M in seed funding, co-led by a16z SPEEDRUN and Peak XV’s Surge, to develop AI-powered digital twins, which enables gaming creators to produce realistic virtual avatars for content and fan engagement. - learn more
    • MeWe, a privacy-focused social media platform, has raised an initial $6M in Series B funding led by McCourt Global to support Web3 integration and expand its decentralized network for 20 millions users. - learn more

      LA Venture Funds
      • EGB Capital participated in a $10M Series A funding round for MiLaboratories, which develops software that enables biologists to independently analyze complex genomic data, accelerating research and discovery in fields like drug development. - learn more
      • Crosscut Ventures participated in the $13.75M seed round for Airloom Energy, a company focused on developing airborne wind energy technology to harness high-altitude winds, with plans to accelerate a pilot project in Wyoming. - learn more
      • Overture VC participated in a $5.5M Seed funding round for Molg Inc., a company developing robotics and software for circular manufacturing, designed to disassemble electronics efficiently and recover valuable materials to reduce e-waste and support sustainable production. - learn more


        LA Exits

        • Options MD, a Los Angeles based telemedicine platform that provides care for people suffering from severe and treatment-resistant mental illness, is set to be acquired by Resilience Lab, an AI-driven provider focused on enhancing mental health care access. - learn more

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        LA Tech Week 2024: Saturday-Sunday Event Lineup
        tech-week

        Here’s what’s happening during the closing weekend (Oct 19 - Oct 20) of LA Tech Week 2024! Events are organized by location so you can easily catch the sessions that interest you most.

        SATURDAY EVENTS

        BEVERLY HILLS

        12:00 PM

        • BIG Showcase (Invite Only):

        BIG Showcase (Invite Only)

        2:00 PM

        Light Dao

        Struck Capital, Seahorse Express

        EAGLE ROCK

        12:00 PM

        Sunrise Integration, Shopify

        EL SEGUNDO

        9:00 PM

        Administratum, Valar Atomics

        HOLLYWOOD

        10:00 AM

        Passes

        MALIBU

        6:00 PM

        • Malibu Beachfront Investors Networking & Wine Tasting:See Details

        Gaya Ventures

        MARINA DEL RAY

        6:00 PM

        • Awaken Your Spirit: A Journey of Transformation (Invite Only)

        Sagos Distro, Alma Wellness

        SANTA MONICA

        7:00 AM

        Founders Running Club

        8:30 AM

        Techstars

        9:00 AM

        Magic Mind

        StartupStarter, Inc., City of Santa Monica

        10:00 AM

        Gen She

        AI LA

        Crea, Barry's, Unsubscribe

        10:30 AM

        Plantologist

        11:30 AM

        • Pickleball Palooza (Invite Only)

        YouTube

        1:00 PM

        • Realfren Games: From strangers to an inner Realfren within 52 weekends: See Details

        Office for Humanity and Circuit Works

        • Talking blockchain technology with special guests: See Details

        LadyDayDao

        5:00 PM

        KARD, What's Plots

        THE VALLEY

        7:00 AM

        Camino5

        VENICE

        9:00 AM

        Westside Yogis

        11:00 AM

        Open App

        1:00 PM

        Ripe and Teddy's Hot House

        4:00 PM

        • Fashion Forward: How AI is Redefining the Fashion Industry: See Details

        VIAVIA, BNTO.RENT, ALMA.AI

        VIRTUAL

        11:00 AM

        BLCK UNICRN

        WEST HOLLYWOOD

        7:00 PM

        Next Sequence

        SUNDAY EVENTS

        INGLEWOOD

        12:00 PM

        Entrepreneur Ventures, VCPE GROUPS

        PLAYA DEL RAY

        2:00 PM

        AI LA, DELL, NVIDIA

        SANTA MONICA

        10:00 AM

        • Women Founders, Cold Brew & Beach View, Rooftop: See Details

        Clutch Talent

        11:00 AM

        11DollarSunglasses.com, Less Litter Foundation

        12:00 PM

        Data in LA, Amplitude

        12:30 AM

        New Moon, Warner UK Innovations

        TOPANGA CANYON

        3:00 PM

        Dreamore

        VENICE

        8:00 AM

        • Surf session with founders, investors, creators: See Details

        Surfed Club, Bow Shock

        12:00 PM

        • Podcast Panel and Brunch: LA Tech Community Builders: See Details

        WeAreLATech.com, Blankspaces.com

        VIRTUAL

        2:00 PM

        BLCK UNICRN


        For updates or more event information, visit the official Tech Week calendar.

        Enjoy LA Tech Week 2024!


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