Netflix’s Password Sharing Crackdown Causes Confusion: Report

Kristin Snyder

Kristin Snyder is an editorial intern for dot.la. She previously interned with Tiger Oak Media and led the arts section for UCLA's Daily Bruin.

Netflix’s Password Sharing Crackdown Causes Confusion: Report

Netflix’s first attempt at curbing password sharing is not garnering the company goodwill among international users.

The streaming giant has been experimenting with ways to prevent password sharing among extended friends and family networks in Peru, Chile and Costa Rica, where it has been rolling out extra charges to add someone outside of your household to an account.


But as one could imagine, attempts to enact some sort of blanket policy for something as nebulous as “living together” have resulted in inconsistencies that have frustrated some customers, tech news outlet Rest of World reported on Wednesday. The publication surveyed more than a dozen Netflix subscribers in Peru and found that some were able to simply ignore the new regulations without consequence, while others were never even notified of the change before they were charged. Customers put into the beta-testing program also were not uniformly made aware of their participation, adding to the confusion about how the analytics-reliant streamer defines a household and chooses who to charge.

And it’s not just the users who are confused: A customer service representative for Netflix reported that colleagues have not been properly informed about what to tell customers inquiring into the policy update. A Netflix representative confirmed some of the details in the Rest of World report, noting that the test charges among subscribers puts an emphasis on physical location over family.

The results of the Latin American trial will likely inform how Netflix reduces password sharing on a larger scale. The company first announced the program in March, one year after it was found to be testing a different location-based password-sharing deterrent system in the U.S.

In Netflix’s disastrous first-quarter earnings report, it partially blamed its poor results and dwindling subscriber growth on password sharing, estimating that some 100 million households do not pay for their accounts. The policy shift has not been well received, with some believing that the proposed charges will lead to subscriber loss. This has already proven true in Peru, where Rest of World found that some subscribers are already canceling their accounts over the extra charges.

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Regard Raises $15M for AI-Powered Software That Help Doctors Diagnose Patients

Decerry Donato

Decerry Donato is dot.LA's Editorial Fellow. Prior to that, she was an editorial intern at the company. Decerry received her bachelor's degree in literary journalism from the University of California, Irvine. She continues to write stories to inform the community about issues or events that take place in the L.A. area. On the weekends, she can be found hiking in the Angeles National forest or sifting through racks at your local thrift store.

Regard Raises $15M for AI-Powered Software That Help Doctors Diagnose Patients
Courtesy of Regard

Culver City-based health care startup Regard, which uses AI-driven software to help physicians accurately diagnose patients, has raised $15.3 million in Series A funding.

Pasadena-based Calibrate Ventures and Colorado-based Foundry Group led the investment in Regard, formerly known as HealthTensor. Other investors that participated in the round include TenOneTen Ventures, Susa Ventures, Brook Byers of Byers Capital and Dropbox CEO Drew Houston. The new funding will be used to grow Regard’s team and customer base, the company said in a press release.

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Decerry Donato

Decerry Donato is dot.LA's Editorial Fellow. Prior to that, she was an editorial intern at the company. Decerry received her bachelor's degree in literary journalism from the University of California, Irvine. She continues to write stories to inform the community about issues or events that take place in the L.A. area. On the weekends, she can be found hiking in the Angeles National forest or sifting through racks at your local thrift store.

This Week in 'Raises': Regard Secures $15M, MaC Venture Capital Raises $203M for Second Fund
Image by Joshua Letona

This week in “Raises”: A local healthcare startup secured funding to help grow the team and deploy its software to more physicians and hospitals, while Black-led, seed-stage venture capital firm surpassed its goal for its second fund.

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Keerthi Vedantam

Keerthi Vedantam is a bioscience reporter at dot.LA. She cut her teeth covering everything from cloud computing to 5G in San Francisco and Seattle. Before she covered tech, Keerthi reported on tribal lands and congressional policy in Washington, D.C. Connect with her on Twitter, Clubhouse (@keerthivedantam) or Signal at 408-470-0776.

This LA-Based Accelerator Seeks To Foster the Next Generation of Ocean Tech Startups
Photo courtesy of the Port of Los Angeles.

San Pedro-based Braid Theory is one of the growing number of accelerators in the country looking to grow the so-called blue economy, which spans a range of ocean-related industries and is estimated at $2.5 trillion a year.

The accelerator is accepting online applications until July 18, with its second-ever program kicking off in August.

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