Tele-Vet Service Modern Animal's CEO on How the Pandemic Boosted App Adoption
Before CEO and founder Steven Eidelman launched Modern Animal in 2018, his most concerning question was, are people going to be comfortable relying on a mobile app to provide pet care?
The answer appears to be a resounding "yes," and the pandemic has helped prove the point, he said Tuesday at a dotLA Summit panel.
It was April 2020, when Modern Animal opened its first physical clinic in West Hollywood. The company offers both in-clinic and virtual appointments 24-hours-a-day and seven-days-a-week telemedicine via a fully-featured mobile app.
According to Eidelman, the clinic has had a few thousand assignments come through, and not a single person has entered its doors. He said, the current times have highlighted, "where we're at today in innovation and how technology is enabling a lot of, even, more traditional legacy businesses."
Apps tend to come easy to the younger demographic. Eidelman said, "The reality is I think the older population is still a little bit resistant to having everything happen through a mobile app or everything happen though a website. A lot of our customers primarily are millennial or Gen Z. For them, it's become second nature — even over the course of this six months — to expect pretty much everything to be done virtually."
Eidelman, an L.A. native who recently returned from the Bay Area where his previous company, Whistle, was based, has noticed the region's business embrace technology
"Technology's finally found its way into changing workflow, changing the way companies do business, changing the way consumers consume content, whether it's services products. There's a strong culture of brand, of creativity," he said. "And I think those additional resources that exist in L.A., I think en masse don't exist, necessarily, in the Bay Area."
- Airvet Raises $14M to Provide Telehealth to Pets - dot.LA ›
- pet-startups-big-business-Los-Angeles - dot.LA ›
Subscribe to our newsletter to catch every headline.
With less than two weeks before Thanksgiving, passengers worried about transmitting the coronavirus on their trip can get tested at Los Angeles International Airport with results back within 24 hours.
Beginning Tuesday, Clarity Lab Solutions will offer an FDA-approved nasal swab test for $150, LAX officials announced Monday as they braced for what is normally some of the busiest travel days. Though this year, airlines are seeing reservations at just a fraction of what's expected.
- Covid Testing Soon Coming to LAX - dot.LA ›
- Los Angeles Opens COVID Testing Kiosk at Union Station - dot.LA ›
- Ahead of Thanksgiving, COVID Test Demand Surges - dot.LA ›
El Segundo-based telemedicine technology provider Cloudbreak Health and Florida-based UpHealth Holdings, a digital healthcare provider, announced they will combine and go public via a SPAC in a deal that values the combined companies at $1.35 billion.
Named UpHealth, Inc., the new company aims to streamline online health care by becoming a single provider of four different services: telehealth, teletherapy, a health care appointment and management system and an online pharmacy.
Jamey Edwards, co-founder and executive director of Cloudbreak
- How Telemedicine Can Save Lives and Protective Equipment - dot.LA ›
- Is Telemedicine At a Tipping Point? L.A. Doctors Hope So - dot.LA ›