Snapchat Users Flood Social Media With Login Complaints

Snapchatters frustrated with login issues began flooding social media with complaints early Tuesday.

Users were tweeting about the issue around 6 am PT, noting that Snapchat was freezing for some while others were automatically logged out — if they could access the app at all. The problems were reflected on uptime monitoring sites like Down Detector and Services Down. Both sites showed significant spikes in outage complaints beginning in the early morning and lasting past noon Pacific Time.

The majority of reports focused on logging in. Santa Monica-based Snap’s support account tweeted about 90 minutes after the problems first surfaced that they were “aware of an issue preventing some Snapchatters from logging in” and asked users to “Hang tight, we are looking into it and working on a fix!”

The outage, unusual for the relatively reliable service, was prolonged and widespread enough to get traction on Twitter. In a survey released by ToolTester.com in September 2021, Snapchat was no. 10 among the top 30 most outage-prone sites, according to data from DownDetector.com — and problems were usually related to sending and receiving messages. The social site most often flagged by Down Detector was Discord, Instagram was no.3.

About four hours after acknowledging the login issues, Snapchat Support tweeted that the problem had been fixed.

dot.LA reached out to Snapchat for more information about the outage and will update if the company responds.