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Snapchat Users Flood Social Media With Login Complaints

Snapchatters frustrated with login issues began flooding social media with complaints early Tuesday.

Users were tweeting about the issue around 6 am PT, noting that Snapchat was freezing for some while others were automatically logged out — if they could access the app at all. The problems were reflected on uptime monitoring sites like Down Detector and Services Down. Both sites showed significant spikes in outage complaints beginning in the early morning and lasting past noon Pacific Time.

The majority of reports focused on logging in. Santa Monica-based Snap’s support account tweeted about 90 minutes after the problems first surfaced that they were “aware of an issue preventing some Snapchatters from logging in” and asked users to “Hang tight, we are looking into it and working on a fix!”

The outage, unusual for the relatively reliable service, was prolonged and widespread enough to get traction on Twitter. In a survey released by ToolTester.com in September 2021, Snapchat was no. 10 among the top 30 most outage-prone sites, according to data from DownDetector.com — and problems were usually related to sending and receiving messages. The social site most often flagged by Down Detector was Discord, Instagram was no.3.

About four hours after acknowledging the login issues, Snapchat Support tweeted that the problem had been fixed.

dot.LA reached out to Snapchat for more information about the outage and will update if the company responds.

steve@dot.la
GOAT Co-founder Eddy Lu On How His Sneaker Startup GOAT Achieved Unicorn Status
Eddy Lu

With LA Tech week approaching, I had to pull one of my favorite Office Hours’ episodes spotlighting a unicorn ecommerce sneaker startup GOAT, when co-founder and CEO Eddy Lu talked about how he achieved success and shared his insight on when to know if it's time to pivot or quit.

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Spencer Rascoff

Spencer Rascoff serves as executive chairman of dot.LA. He is an entrepreneur and company leader who co-founded Zillow, Hotwire, dot.LA, Pacaso and Supernova, and who served as Zillow's CEO for a decade. During Spencer's time as CEO, Zillow won dozens of "best places to work" awards as it grew to over 4,500 employees, $3 billion in revenue, and $10 billion in market capitalization. Prior to Zillow, Spencer co-founded and was VP Corporate Development of Hotwire, which was sold to Expedia for $685 million in 2003. Through his startup studio and venture capital firm, 75 & Sunny, Spencer is an active angel investor in over 100 companies and is incubating several more.

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https://www.linkedin.com/in/spencerrascoff/
admin@dot.la
​SoFi Stadium’s 70,000-square-foot circular video board is dubbed the “Infinity Screen."
Photo by Decerry Donato

There will be plenty of fanfare around NFL stars like Matt Stafford, Aaron Donald, Joe Burrow and Ja’Marr Chase when Super Bowl LVI comes to Los Angeles on February 13. But for 70,000-plus people in attendance and millions watching around the world, there will be another superstar on display: SoFi Stadium.

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Decerry Donato

Decerry Donato is a reporter at dot.LA. Prior to that, she was an editorial fellow at the company. Decerry received her bachelor's degree in literary journalism from the University of California, Irvine. She continues to write stories to inform the community about issues or events that take place in the L.A. area. On the weekends, she can be found hiking in the Angeles National forest or sifting through racks at your local thrift store.

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