With New Leadership, LA Has a Chance To Prioritize Bus Riders

Maylin Tu
Maylin Tu is a freelance writer who lives in L.A. She writes about scooters, bikes and micro-mobility. Find her hovering by the cheese at your next local tech mixer.
With New Leadership, LA Has a Chance To Prioritize Bus Riders
Christian Gutierrez

Last year, the city of Los Angeles approved a new bus shelter contract with Tranzito-Vector after a 20-year contract that shorted the city over 600 bus shelters and $70 million in advertising revenue. According to a 2012 audit by the city controller, the last contract failed because of a combination of NIMBYism and bureaucratic red tape.

Now, L.A. — the city that puts its cars and their drivers above all else— has an opportunity to prioritize bus riders, and by extension, promote racial and social equity. As the contract wends its way through city hall, delayed by bureaucracy once again, questions remain about whether the city can meet its goals.

Will L.A. bus riders finally get the bus stops (and shade) that they need?

New leadership may spell hope for bus riders

Evan Xie

Less than 25% of bus stops in Los Angeles provide shade for bus riders, leaving a group composed primarily of low-income people of color vulnerable to extreme heat.

In L.A., bus stops are managed not by L.A. Metro or by the L.A. Department of Transportation, but by StreetsLA (formerly the bureau of street services), the division within the Department of Public Works that oversees sidewalks, street trees and medians.

Since the new contract was approved in September, things have changed at city hall. The city elected its first Black woman mayor, Karen Bass, former council president Nury Martinez was ousted after she made racist comments and four districts elected new councilmembers.

In the current landscape, bus shelters may have gained traction. In his first city council meeting in December, new Councilmember Hugo Soto-Martinez drafted a motion instructing StreetsLA to study how to place shelters at every bus stop in the 13th district.

If only it were that easy.

It’s One Bus Shelter, Michael -What Could It Cost?

The new contract, the Sidewalk and Transit Amenities Program (STAP) is projected to bring 3,000 new shelters and 450 shade structures to the city by 2028.

In the previous contract, L.A. did not foot the bill for the bus shelters — the capital costs and maintenance fell to the previous contractor in return for the right to place advertising in the public-right-of-way. But now, for a bigger share of the revenue — 60.5% versus 20% — the city is paying all capital expenses.

Currently, StreetsLA estimates that it will cost about $380 million total to implement STAP, up from the $237 million estimated in 2021. In five years (just in time for the 2028 Olympics), if things go according to plan, L.A. will have a total of 3,000 shelters versus the 1,870 it has today.

“At the end of the rollout period — which is going to extend into 2028, minimally — we hope that we’re going to have shade structures at least 3,450 locations,” said Lance Oishi, contract administrator for STAP.

It’s an ambitious goal. And it’s still unclear where the money will come from. In City Council’s February 8 public works committee meeting, Oishi said that STAP currently has $114 million in funds in place, including a $30 million loan from the public works trust fund and $53 million as part of L.A. Metro’s North San Fernando Valley BRT project.

The $30 million StreetsLA hopes to receive soon is enough to build 180 shelters and do site work for 240 additional shelters in the first year.

The first 180 shelters will replace existing shelters along transit corridors to drive ad revenue, while the 240 sites will be in locations without existing shelters. StreetsLA is using five criteria to determine prioritization of new shelter locations: transit ridership, heat exposure, equity-focused communities, job and school access and bus wait times.

It’s a big investment for a bigger payday. The city estimates that it will earn up to $500 million over the course of the contract — with the addition of new digital advertising — with $90 million guaranteed from Tranzito-Vector.

Christian Gutierrez

Where the curb meets red tape

While the new contract eliminates the bureaucratic red tape of the past — shelter locations go through a two-step versus 16-step approval process — new construction on L.A.’s crumbling sidewalks is its own challenge.

More than half of the cost of building bus shelters doesn’t come from the cost of materials or construction but from preparing the site.

“We know that 95% of our bus stop sidewalks are not ADA compliant,” said Oishi. “That means that we have to basically rip out the sidewalks, kind of re-engineer them so they meet ADA from a grading perspective.”

For 450 bus stop locations that can’t accommodate a shelter due to space requirements or a “perfect storm of tree wells, fire hydrants, streetlight poles [and] utility poles,” StreetsLA hopes to install shade structures, added Oishi.

Plan to flail

Advocates say that bus shelters are merely one example of a larger problem in L.A. — the lack of a multi-year capital infrastructure plan laying out how the city will spend its transportation and public works funds. Currently, eleven different city agencies work in the public right-of-way, managing everything from bus stops to street trees to sidewalks to bike lanes.

“It’s like doing a 500 piece puzzle when you don’t even have the cover image,” said Jessica Meaney, executive director of Investing in Place, a nonprofit advocating for greater policy and spending transparency in the public right-of-way.

Bus shelters are not paid for out of the city’s general fund, which means StreetsLA must cobble together multiple sources of federal, state and city funding.

Perhaps bus shelters will be the vanguard in the fight for greater oversight in how L.A. spends its public works dollars. In the committee meeting, Councilmember Nithya Raman called for StreetsLA to create a public-facing dashboard showing how shelters are prioritized to meet equity goals.

Using Bus Shelter Revenue to Pay for Bus Shelters

With the new focus on equity, there is a proposal in committee for funding shelters using money generated from STAP advertising revenue. Currently, the money generated is split 50-50 between L.A.’s general fund and 15 council offices. Under a new initiative, RAISE (Reinvestment in Accessibility, Infrastructure and Streetscape Enhancements), council offices will continue to receive the same share of revenue as in the past ($200,000 annually), but any additional revenue will go back into funding bus shelters, staffing for STAP and other transit improvements.

Christian Gutierrez

Bus shelters when?

Currently, StreetsLA and Tranzito-Vector are awaiting city approval of the $30 million public works trust fund loan to start fabrication of the shelters. To be approved, the City Administrative Officer (CAO) must first review an Executive Directive No. 3 (ED3) report (first instituted by Mayor Villaraigosa in 2005) submitted by StreetsLA, and then the report must be approved by Mayor Bass’ office.

“The ED3 report is currently in our [o]ffice under review,” said assistant city administrative officer Yolanda Chavez in an email. She added that the CAO’s office will draft a recommendation report to send to the mayor within a few weeks. Mayor Bass can waive the report but so far has not done so.

Meanwhile, the projected rollout for new shelters has been pushed from late July, to August, to currently, late fall, according to StreetsLA.

“I can understand that the scale of doing bus shelters given the number of stops is really daunting,” said Madeline Brozen, deputy director of the UCLA Lewis Center for Regional Policy Studies and co-author of a new study on the lack of shelters in L.A. County. “But bus shelters aren't just a ‘nice to have,’ this is really [about] protecting people's health and welfare and it’s important to think about the public health benefits as they're figuring out how to address the disparity.”

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Taylor Swift Concert in the Metaverse? Ticketing Platform Token Is Using NFTs To Optimize Experiences

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Taylor Swift Concert in the Metaverse? Ticketing Platform Token Is Using NFTs To Optimize Experiences
Evan Xie

When Taylor Swift announced her ‘Eras’ tour back in November, all hell broke loose.

Hundreds of thousands of dedicated Swifties — many of whom were verified for the presale — were disappointed when Ticketmaster failed to secure them tickets, or even allow them to peruse ticketing options.

But the Taylor Swift fiasco is just one of the latest in a long line of complaints against the ticketing behemoth. Ticketmaster has dominated the event and concert space since its merger with Live Nation in 2010 with very few challengers — until now.

Adam Jones, founder and CEO of Token, a fan-first commerce platform for events, said he has the platform and the tech ready to take it on. With Token, Jones is creating a system where there are no queues. In other words, fans know immediately which events are sold out and where.

“We come in very fortunate to have a modern, scalable tech stack that's not going to have all these outages or things being down,” Jones said. “That's step one. The other thing is we’re being aggressively transparent about what we’re doing and how we’re doing it. So with the Taylor Swift thing…you would know in real time if you actually have a chance of getting the tickets.”

Here’s how it works: Users register for Token’s app and then purchase tickets to either an in-person event, or an event in the metaverse through Animal Concerts. The purchased ticket automatically shows up in the form of a mintable NFT, which can then be used toward merchandise purchases, other ticketed events or, Adams’s hope for the future — external rewards like airline travel. The more active a user is on the site, the more valuable their NFT becomes.

Ticketmaster has dominated the music industry for so long because of its association with big name artists. To compete, Token is working on gaining access to their own slew of popular artists. They recently entered into a partnership with Animal Concerts, a live and non-live event experiences platform that houses artists like Alicia Keys, Snoop Dogg and Robin Thicke.

“You'll see they do all the metaverse side of the house,” Jones said. “And we're going to be the [real-life] web3 sides of the house.”

In addition, Token prides itself on working with the artists selling on their platform to set up the best system for their fanbase, devoid of hefty prices and additional fees — something Ticketmaster users have often complained about. Jones believes where Ticketmaster fails, Token thrives. The app incentivizes users to share more data about their interests, venues and artists by operating on a kind of points system in the form of mintable NFTs.

“We can actually take the dataset and say there’s 100 million people in the globe that love Taylor Swift, so imagine she’s going on tour and we ask [the user], ‘Would you go to see her in Detroit?’ And imagine this place has 30,000 seats, but 100,000 people clicked ‘yes,’” he explained. “So you can actually inform the user before anything even happens, right? About what their options are and where to get it.”

Tixr, a Santa-Monica based ticketing app, was founded on the idea that modern ticketing platforms were “living in the legacy of the past.” They plan to attract users by offering them exclusive access to ticketed events that aren’t in Ticketmaster’s registry.

“It melts commerce that's beyond ticketing…to allow fans to experience and purchase things that don't necessarily have to do with tickets,” said Tixr CEO and Founder Robert Davari. “So merchandise, and experiences, and hospitality and stuff like that are all elegantly melded into this one, content driven interface.”

Tixr sells tickets to exclusive concerts like a Tyga performance at a night club in Arizona, general in-person festivals like ComplexCon, and partners with local vendors like The Acura Grand Prix of Long Beach to sell tickets to the races. Plus, Davari said it’s equipped to handle high-demand, so customers aren’t spending hours waiting in digital queues.

Like Token, Tixr has also found success with a rewards program — in the form of fan marketing.

“There's nothing more powerful in the core of any event, brand, any live entertainment, [than] the community behind it,” Davari said. “So we build technology to empower those fans and to reward them for bringing their friends and spreading the word.”

Basically, if a user gets a friend to purchase tickets to an event, then the original user gets rewarded in the form of discounts or upgrades.

Coupled with their platforms’ ability to handle high-demand events, both Jones and Davari believe their platforms have what it takes to take on Ticketmaster. Expansion into the metaverse, they think, will also help even the playing field.

“So imagine you can't go to Taylor Swift,” Jones said. “What if you could purchase an exclusive to actually go to that exact same show over the metaverse? An artist’s whole world can expand past the stage itself.”

With the way ticketing for events works now, obviously not everyone always gets the exact price, venue or date they want. There are “winners and losers.” Jones’s hope is that by expanding beyond in-person events, there can be more winners.

“If there’s 100,000 people who want to go to one show and there's 37,000 seats, 70,000 are out,” he said. “You can't fight that. But what we can do is start to give them other opportunities to do things in a different way and actually still participate.”

Jones and Davari both teased that their platforms have some exciting developments in the works, but for now both Token and Tixr are set on making their own space within the industry.

“We simply want to advance this industry and make it more efficient and more pleasurable for fans to buy,” Davari said. “That's it.”