Timothy B. McOsker

The COVID-19 crisis and national emergency reminds me of the challenges following the tragedy of September 11. I had the honor then of working for Mayor James K. Hahn in 2001. We didn't expect to be faced with international terrorism and domestic attacks in our 71st day of the administration, but there we were. Like today, there was no road map for how to respond, but a great need to respond quickly and decisively. Our team conferred with one another, listened to the best advice available, and made decisions about what to close, what to keep open, how to communicate messages, adjust budgets, work with other governments and elected officials without getting caught up in politics, and — most importantly — when and how to urge people to get back to "normal."

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