How Technology Is Changing the Way Refugees Get to Safety

Brenda Gazzar
Brenda Gazzar is a multilingual multimedia reporter who has worked for a variety of news outlets in California and in the Middle East since 2000.
How Technology Is Changing the Way Refugees Get to Safety

As Americans are struck by the flurry of images of men, women and children fleeing the Taliban's takeover of Afghanistan, the dire needs of refugees are never far from Christopher Mikkelsen's mind.

When the Hancock Park techie and his then-filmmaker brother David met a young Afghan refugee named Mansour in Denmark in 2005, it altered the course of their lives -- and that of tens of thousands of refugee families whom they've helped reconnect since.


Mansour fled war-torn Afghanistan five years prior when he was 12. The boy had lost track of his parents and five siblings after a human trafficker separated them on the eve of their departure, Christopher Mikkelsen said.

When the brothers took the teen's plight to NGOs and refugee committees of the world, they realized that there was "no centralized repository of information" to connect separated refugee family members. In a complex search that ultimately took them to Moscow, the Mikkelsen brothers managed to reunite Mansour with a younger brother.

The Mikkelsen brothers also co-founded in 2008 the San Francisco-based nonprofit Refugees United, now dubbed Refunite, which started as an SMS-driven portal to help African refugees who have lost contact with family members reconnect. Today, Refunite employs a communications network called Relay that uses texts, WhatsApp and call centers to spread vetted and trusted information from local African leaders about everything from COVID-19 cases, to militia attacks, to missing persons.

"It's a platform to reach as many people as possible to make sure they are doing the right thing," Refunite's co-CEO Christopher Mikkelsen said of the network that's in use in 35 African countries and in African diaspora communities in the U.S. The messages "are sent by someone they trust with their lives. In the environments we work with, the community is the difference between life and death."

Technology is changing the way refugees are moving, coping and integrating into the world. Perhaps nowhere is that better exemplified than with Afghanistan, where war and poverty have driven out residents for decades. From biometric scans to drones to smartphone games, technology is increasingly being used to help refugees and displaced persons establish their identities, learn a language and start their lives anew. A good number of apps designed to help refugees have also gone online in recent years but experts say that money would be better spent on ensuring refugees' access to technology.

Meanwhile, Los Angeles is a hub for refugees and migrants, many of whom view access to technology as an essential need. L.A. is also a hub for techies, like Mikkelsen, and tech startups, nonprofits and other companies that aim to use technology to help immigrants, such as Welcome Tech and LATech4Good, which strives to promote such work and share best practices.

The ongoing COVID-19 pandemic has put into sharp focus how important it is for resettled refugees to have access to technology and technology education, said Martin Zogg, executive director of the International Rescue Committee -- Los Angeles.

"We've been fortunate that we've been able to ensure that refugees get services through technology at the very same high level that existed prior to the epidemic," Zogg said.

IRC has provided equipment, education and procedures to enable many refugee services to continue online. For example, home visits, which are required of resettlement agencies and ensure that refugees are placed in safe and secure environments, have continued via Facetime, Whatsapp and Zoom rather than in person.

"You name [the platform], we did it," Zogg said.

While some refugees arriving in Los Angeles are already connected to networks of other refugees before they arrive through Whatsapp and are sophisticated in using social media, many others are not and have to be trained, he said. IRC ensures its refugees have access to cell phones and teaches them how to use them as a way to connect and empower them.

"Many refugees … are older. They need all the assistance that I mentioned and they need it in a personalized way," Zogg said. "We can't just drop off an iPad and say 'use this'. They need help doing that."

The UN refugee agency (UNHCR) uses technology in "all aspects of its work" with reliance on modern and relevant technologies having "increased greatly" in recent years, said UN refugee agency spokesman Chris Boian.

The UNHCR's Biometric Identity Management System, which was completed in 2015, uses unique physiological traits, such as fingerprints and iris and facial features, to verify the identities of refugees.

"People forced to tragically flee wars, conflicts, persecution, they are literally running for their lives and take whatever they can grab and that may not include standard documentation about their identity, their citizenship, their place of birth, Boian explained.

"We establish identity, then further along the process is determining who is a refugee and who is entitled to international protection and who is not."

The agency has also used drones to determine where it's safest to erect emergency shelters amid unforgiving terrain at a refugee camp in Bangladesh or avoid serious flooding during monsoon season.

While there has been a lot of investment in new apps to try to help refugees in recent years, much of it has gone to waste, said Shelly Culbertson, a senior policy researcher focusing on refugees for the RAND Corporation. Many projects are not being used or maintained, which creates significant confusion for people if they are not up to date.

A few years ago, Culbertson and other researchers set out to identify a list of apps to develop for refugees but instead found out that's not what they really needed.

"They need access -- and then they'll use technology like everyone else," Culberston said. Their findings were outlined in the 2019 RAND report "Crossing the Digital Divide: Applying Technology to the Global Refugee Crisis."

Refugees view access to the internet, WiFi and social media as essential in many ways as food and shelter, she said. Prioritizing connectivity could involve distribution of wireless network cards or smartphone minutes or perhaps cell phone access in refugee settings.

The need for better connectivity was also highlighted by Movement on the Ground, a startup NGO founded six years ago by a group of independent business people and creatives who wanted to alleviate suffering caused by the European refugee crisis. The organization works predominantly in and around refugee camps in Greece and facilitates digital literacy classes with the support of IBM.

Movement on the Ground is currently exploring how to facilitate more access to such training for the residents they work with and for the refugee camps in Greece, a spokeswoman said Friday via email.

"The difficulty in this is finding sufficient space and appropriate access to resources and Wi-Fi connection to make this possible," she said.

More important than an app to help refugees with translation or other needs is ensuring every refugee has access to technology, knows how to use it and does use it, Zogg of the International Rescue Committee-Los Angeles said.

"That can only happen with funding to provide that equipment, funding to provide that capacity, that education because the human element in this is so important," he said.

Clarification: This story has been updated to clarify how LATech4Good works with immigration organizations.

The New Face of Live Shopping: Whatnot’s $5B Journey

🔦 Spotlight

Hello Los Angeles,

This week has been a challenging one for many in our city as we continue to face the aftermath of the recent wildfires. Recovery efforts are in full swing, and as always, the strength and resilience of our community shine through.

If you or someone you know has been impacted, there are resources available to help navigate this difficult time:

  • Pacific Palisades Fire Damage Maps: View here

These tools can provide support, whether you’re looking for financial assistance, housing resources, or updates on affected areas.

While our community focuses on recovery, we’re also reminded of what makes LA unique: its unrelenting drive to build, create, and innovate. A great example this week comes from Whatnot, the live shopping platform co-founded in 2019 by Grant LaFontaine and Logan Head, which has just achieved a major milestone.

Whatnot announced it raised $265 million in Series E funding, valuing the company at an impressive $5 billion.

For those unfamiliar, Whatnot combines shopping and entertainment through live-streamed auctions. Think of it as a vibrant, interactive marketplace where sellers showcase everything from trading cards and collectibles to fashion items, all in real time. Buyers can bid during the stream, creating a sense of excitement and connection that feels more personal than traditional online shopping.

The company’s new funding—co-led by Greycroft, DST Global, and Avra Capital—will drive expansion into markets like Australia and bring improvements to seller tools, from inventory management to advanced analytics. But what stands out most is Whatnot’s focus on its people. CEO Grant LaFontaine announced plans to buy back $72 million in shares for long-term employees, a move that underscores the company’s dedication to sharing its success.

As we move forward, let’s celebrate stories like these that show how innovation thrives in LA—even amid challenges. Whether it’s supporting wildfire recovery, building the next great startup, or simply connecting with others, we each play a role in shaping the spirit of our city.


🤝 Venture Deals

LA Companies

  • Phase Four, a leader in advanced in-space propulsion systems, announced the first close of its Series C funding round, securing nearly 60% of the target raise, led by Artemis Group Capital, to ramp up production of its Valkyrie Hall Effect Thrusters to at least 250 units annually and develop cutting-edge propulsion technologies for defense and national security needs. - learn more
  • Proper, a next-generation supplement brand launched by fitness entrepreneur Amanda Kloots, secured investment from Ben Bennett's Beauty Accelerator, The Center, to redefine the supplement industry with innovative, nutrient-focused wellness solutions tailored for modern lifestyles. - learn more
LA Venture Funds
  • Sound Ventures participated in a $17M funding round for Reshop, a platform simplifying the returns process for consumers and merchants, with plans to use the funds to enhance their technology and expand their services. - learn more
  • LFX Venture Partners participated in a $30M strategic funding round for Shippeo, a Paris-based company specializing in real-time multimodal supply chain transportation visibility; the funds will support Shippeo's global expansion, particularly across North America and the Asia-Pacific region. - learn more
  • Amboy Street Ventures participated in a $15M Series A+ funding round for Granata Bio, a biotechnology company focused on developing advanced gene therapies; the proceeds will be used to accelerate the development of their pipeline and expand their research capabilities. - learn more
  • BAM Ventures participated in a $700,000 seed funding round for MX Locker, an online marketplace for buying and selling motocross gear and parts; the company plans to use the proceeds to enhance its platform and expand its user base. - learn more
  • Crosscut Ventures participated in a $7.15M seed funding round for SoloPulse, an Atlanta-based company developing advanced radar technology; the funds will be used to enhance their product development and expand market reach. - learn more
  • Starburst Ventures participated in Loft Orbital’s $170M Series C funding round, bringing the San Francisco-based satellite infrastructure provider’s total capital raised to $280 million, with the funds aimed at accelerating their "condosat" missions to simplify and expand access to space. - learn more
  • Overture VC participated in a $100M Series B funding round for Harbinger, a Southern California-based electric vehicle company specializing in medium-duty EVs; the funds will be used to accelerate the production of their electric vehicle platforms. - learn more
  • Muse Capital and Time BioVentures participated in an $18M Series A funding round for Conceivable Life Sciences, a New York-based biotech company developing the world's first AI-powered automated IVF lab; the funds will support their ongoing commercial pilot program in Mexico City and preparations for a U.S. launch targeted for early 2026. - learn more
  • B Capital Group participated in a $25M Series B funding round for Labviva, a Boston-based AI-driven procurement platform for life sciences; the funds will be used to accelerate product development, enhance marketing and customer support, and expand internationally. - learn more
  • Focalpoint Partners participated in a seed funding round for Kerna Labs, a San Francisco-based AI biotechnology company focused on advancing mRNA payload design for new therapies, with the funds supporting operational expansion and development efforts. - learn more

LA Exits

  • Intracom Systems, a pioneer in software-based communication solutions, has been acquired by IPC, a global leader in trading communications technology, to enhance IPC's SaaS communications offerings for the financial services industry. - learn more
  • Adexa, a provider of advanced supply chain planning solutions, has been acquired by Eyelit Technologies to enhance its Manufacturing Operations Management (MOM) and Manufacturing Execution Systems (MES) offerings and expand its market presence. - learn more
  • Caramel, a platform specializing in simplifying online vehicle transactions, has been acquired by eBay to enhance its offerings for secure and streamlined automotive buying and selling experiences. - learn more
  • ImaginAb, a biotechnology company specializing in antibody-based imaging and therapeutic solutions, has been acquired by Telix Pharmaceuticals to expand its next-generation therapeutic assets and biologics technology platform. - learn more
  • Sleepypod, a global leader in crash-test-certified safety harnesses and carriers for pets, has been acquired by Paw Prosper to enhance its commitment to pet well-being and expand its portfolio of innovative pet safety solutions. - learn more

Download the dot.LA App

Standing Together Through the Flames

🔦 Spotlight

To our Los Angeles family,

This week’s wildfires have brought immense pain and hardship to our beloved city. Many of our friends, neighbors, and colleagues have faced evacuations, power outages, and the devastating loss of homes and livelihoods. Our hearts go out to everyone affected by this tragedy.

At dot.LA, we want to express our deepest sympathy to those suffering in this moment. We see your resilience and stand with you during this challenging time. This community has always been defined by its strength and compassion, and now is the time to come together in support.

If You or Someone You Know Has Been Impacted, Resources Are Available:

Evacuation Shelters:

  • Calvary Community Church: 5495 Via Rocas, Westlake Village, CA 91362
  • Ritchie Valens Recreation Center: 10736 Laurel Canyon Blvd., Pacoima, CA 91331
  • Pan Pacific Recreational Center: 7600 Beverly Blvd., Los Angeles, CA 90036
  • Westwood Recreation Center: 1350 Sepulveda Blvd., Los Angeles, CA 90025
  • Pasadena Civic Auditorium: 300 East Green Street, Pasadena, CA 91101
  • Pomona Fairplex: 1101 W McKinley Ave, Pomona, CA 91768
  • Stoner Recreation Center: 1835 Stoner Ave, Los Angeles, CA 90025

Animal Shelters:

Small Animals:

  • Agoura Animal Care Center: 29525 Agoura Rd, Agoura Hills, CA 91301
  • Baldwin Park Animal Care Center: 4275 Elton St, Baldwin Park, CA 91706
  • Carson Animal Care Center: 216 W Victoria St, Gardena, CA 90248
  • Downey Animal Care Center: 11258 Garfield Ave, Downey, CA 90242
  • Lancaster Animal Care Center: 5210 W Ave I, Lancaster, CA 93536
  • Palmdale Animal Care Center: 38550 Sierra Hwy, Palmdale, CA 93550

Large Animals:

  • Pomona Fairplex: 1101 W McKinley Ave, Pomona
  • Industry Hills Expo: 16200 Temple Ave, City of Industry, CA 91744
  • Antelope Valley Fair: 2551 W Avenue H, Lancaster, CA 93536
  • Los Angeles Equestrian Center: 480 W Riverside Dr, Burbank, CA 91506
  • Pierce College Equestrian Center: 7100 El Rancho Dr, Woodland Hills, CA 91371

Disaster Relief Information:

  • LA County Assessor: Information for property owners and FAQs about disaster relief.

Mental Health Support:

  • Los Angeles County Department of Mental Health: Crisis counseling and support for those affected. Access services through their website or call their hotline at (800) 854-7771.

Temporary Housing Support:

  • Airbnb: In partnership with 211 LA, offering free temporary housing for displaced residents. Spaces are limited; complete the form to be notified of availability.

Transportation Support:

  • Uber: Use promo code WILDFIRE25 for 2 free rides up to $40 each to/from active shelters.
  • Lyft: Code CAFIRERELIEF25 offers 2 rides up to $25 each for up to 500 riders, valid until 1/15.
  • Metro: Fare collection is suspended systemwide.

Staying Informed:

  • Watch Duty App: Provides real-time wildfire tracking, evacuation warnings, and updates.
  • Los Angeles Fire Department Alerts: Visit their website for the latest information on fire status and safety guidelines.

Safety Precautions:

  • Ready, Set, Go!: Personal Wildfire Action Plan by the Los Angeles County Fire Department.

To those in our community who are volunteering, donating, or offering aid in any form—thank you. Your efforts embody the spirit of LA: strong, compassionate, and unstoppable.

At dot.LA, we’re committed to amplifying stories of resilience and support. If you’ve seen inspiring acts of kindness or have resources to share, please let us know. Together, we can shine a light on the incredible ways this community is stepping up during these trying times.

In the days ahead, let’s hold tight to the bonds that unite us and remember that we are stronger together. The fires may scar the land, but they cannot dim the collective spirit of Los Angeles.

We’re here for you, and we’re with you.

    Download the dot.LA App

    A Strong Finish to 2024 for LA Tech: Crosscut Ventures Leads the Way

    🔦 Spotlight

    Happy Friday LA!

    As we close the book on 2024, Los Angeles has had a remarkable year in tech and venture capital. From groundbreaking funding rounds to industry-defining innovations, the city’s tech ecosystem has showcased its ability to adapt and thrive. Among the year’s final highlights was the announcement that Crosscut Ventures, one of LA’s premier early-stage venture capital firms, has added Jon Ylvisaker as its newest Partner.

    Crosscut Ventures’ Bold New Direction

    Announced in late December, Jon Ylvisaker’s appointment reflects Crosscut Ventures’ commitment to advancing its focus on the energy transition. Ylvisaker brings decades of experience in driving investments in energy technologies and digital infrastructure. As the founding partner and managing director of Yield Capital Partners, he led investments in startups and established companies shaping the future of sustainability. At Wolfacre Global Management, a Tiger Management hedge fund, he further honed his expertise in supporting impactful climate-focused solutions.

    Brian Garrett, Managing Director and Co-Founder of Crosscut Ventures, said, “Jon's extensive experience in climate and digital infrastructure investments, coupled with his impressive track record of bringing groundbreaking technologies to market, makes him the ideal partner to help lead our focus.”

    Since its founding in 2008, Crosscut has played a key role in shaping LA’s tech landscape. Ylvisaker’s addition reinforces the firm’s commitment to addressing global challenges like energy transition and sustainability, further solidifying its leadership in venture capital innovation.

    What’s Next for LA Tech in 2025

    The momentum from 2024 has set the stage for an even bigger year ahead. Entrepreneurs, investors, and innovators in LA are poised to take on new challenges and create meaningful change across industries.

    As we step into 2025, we want to thank everyone who helped make 2024 such a standout year. Here’s to another year of progress, innovation, and success. From all of us at dot.LA, Happy New Year!

    🤝 Venture Deals

    LA Companies

    • First Resonance, a company specializing in digital manufacturing software through its ION Factory OS, has raised a $20M funding round led by Third Prime with participation from Blue Bear Capital and others. This brings its total funding to $36M and will be used to accelerate product development, grow its customer base, and enhance support for advanced manufacturing sectors like aerospace, robotics, and clean energy. - learn more
    LA Venture Funds
    • Finality Capital Partners led a $17M Seed funding round for ChainOpera AI, a California-based company developing blockchain networks for AI-powered agents and applications, to accelerate product development, expand its team and enhance its blockchain and AI integration capabilities. - learn more

    LA Exits

    • Thirteen Lune, an inclusive beauty e-commerce platform, has been acquired by SNR Capital, marking a significant milestone in the platform's mission to amplify underrepresented beauty brands while fueling its next stage of growth. - learn more
    • Ergobaby, a leading brand in juvenile products known for its high-quality baby carriers, has been acquired by Highlander Partners. The acquisition aims to bolster Ergobaby’s growth, expand its product offerings, and strengthen its position in the parenting solutions market. - learn more

    Download the dot.LA App

    RELATEDEDITOR'S PICKS
    Trending