TikTok Content Moderators Allege Emotional Distress

Content moderators reviewing TikTok videos have experienced psychological distress after exposure to graphic content, Business Insider reported Thursday.

Current and former moderators employed by Telus International, a contractor used by Culver City-based video-sharing app for content moderation, told BI that they were often assigned long, consecutive shifts overseeing graphic content—including beheadings, child sexual abuse and self-harm—and that requests to be reassigned to less demanding roles were often denied.

TikTok’s parent company, Chinese tech firm ByteDance, uses artificial intelligence to filter and separate inappropriate content into various categories, with human moderators assigned to review the content within those categories. As TikTok’s platform has grown—it is currently the most downloaded app in the world—employees said they were pressured to keep pace with the increase in content and were often denied discretionary wellness breaks, according to BI.

Additionally, while ByteDance has an emergency response team tasked with handling videos reported to law enforcement, one employee told BI that neither that team nor TikTok’s wellness team provided support to the moderators who reported such content. A Telus International spokesperson told BI that its own wellness team supported moderators, who have the option to skip difficult content. Telus employees, however, told BI that skipping videos resulted in disciplinary citations.

In a lawsuit filed against ByteDance in December, former content moderator Candie Frazier alleged that her work resulted in post-traumatic stress disorder and symptoms of severe psychological distress. Two other content moderators have since filed a lawsuit with similar claims.

The lawsuits are part of the growing legal pressure facing TikTok. In California, a bill that would allow parents to sue social media companies for addicting their children to apps passed the State Assembly and awaits the State Senate. The company is also facing renewed pressure from federal regulators over data privacy issues.

TikTok has also been scrutinized for its corporate workplace culture—with several employees claiming they were pressured to work long hours and accommodate the schedule of ByteDance’s China office.