Office Hours Podcast: All Voices Allows Employees To Share Feedback Anonymously

Spencer Rascoff

Spencer Rascoff serves as executive chairman of dot.LA. He is an entrepreneur and company leader who co-founded Zillow, Hotwire, dot.LA, Pacaso and Supernova, and who served as Zillow's CEO for a decade. During Spencer's time as CEO, Zillow won dozens of "best places to work" awards as it grew to over 4,500 employees, $3 billion in revenue, and $10 billion in market capitalization. Prior to Zillow, Spencer co-founded and was VP Corporate Development of Hotwire, which was sold to Expedia for $685 million in 2003. Through his startup studio and venture capital firm, 75 & Sunny, Spencer is an active angel investor in over 100 companies and is incubating several more.

Office Hours Podcast: All Voices Allows Employees To Share Feedback Anonymously
www.allvoices.co

It can be plain scary to speak up about work issues while on the job.

That's why All Voices came to be. It's a platform that allows employees to anonymously share negative feedback and concerns with company administration. Inspired in the midst of the MeToo awakening, founder and CEO Claire Schmidt says the goal is to give voice to all potential work conflicts, "whether it's a culture issue or something more serious, like harassment or bias or mistreatment. And it's a way to give everyone basically an equal voice in their company."


I love what All Voices is doing. In fact, I'm a seed investor. On this episode of Office Hours, hear Claire share the problems All Voices is trying to solve, how the communication process works — and an early lesson learned that forced All Voices to quickly make a radical pivot.

All Voices founder and CEO Claire Schmidt

Photo by Liam Satre Meloy

Founded in 2017, the Santa Monica-based company has seen usage of its tool double since COVID-19 struck in March, Schmidt says. From June-August, 17 new companies have signed up for the service.

The striking uptick has to do with the strain of working during a pandemic, Schmidt says. It's not easy to have direct conversations. Gone are the "spontaneous chats with people in the kitchen or walking through the office" says Schmidt. In their place, All Voices offers surveys and real-time reporting of employees' sensitive issues.

These days, the issues Schmidt is hearing about similar themes across various companies: challenges that come with working from home, concerns about mask compliance and physical distancing for those at the workplace, worries about job security and ideas for how companies can do more to make their workforces more inclusive.


When it comes to Los Angeles as the company's headquarters, Schmidt says she loves the lower-key vibe than what exists in the Bay Area, access to top-notch talent and a diverse economy.

Want more? Subscribe to Office Hours on Stitcher, Apple Podcasts, SpotifyiHeart Radio or wherever you get your podcasts.

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