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The fast-food industry will stay afloat through increased automation to provide things customers demand like contactless pickup and low-touch food prep, as well as to combat labor shortages and increased labor costs. Back-of-house automation will become a necessity if restaurants are to survive the current market.
By replacing dangerous jobs and menial tasks with automation, fast-food companies will be able to free up workers and shift the focus back to customer service. By removing human error and improving safety and consistency, they‘ll be able to provide quality food to customers. By gaining actionable insight into operations and customer trends, these restaurants can improve and customize the consumer experience. And by optimizing to adapt to the changing footprint of restaurants and kitchens, they can shift focus to off-premise takeout and delivery, offering further flexibility and dramatically reducing overhead costs.
Tech-enabled solutions will not only improve the customer experience but will change the fast-food industry as we know it.
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