"It's our biggest market within our biggest market [North America]," said Volvo spokesman Russell Datz. "I think the buyers in Southern California are progressive, tech-savvy. They like the idea of hybrids and EVs, and there are certainly lots of incentives. Not just in terms of money, but in terms of parking, charging, familiarity with the tech."
Even with last year's pandemic-induced slump in new car sales, plug-in hybrid and fully electric vehicle sales stood at just over 8% of the market. Nationally, plug-in vehicles made up 1.8% of sales last year, a record.
Datz says Volvo also has another strong plug-in market in suburban Chicago, but the share of hybrid and electric Volvos sold in June and July for the entire U.S. hovered around 20%. That means not all of its U.S strongholds are on board with its electric movement — especially in places with cold and snowy seasons.
"This is a big roadblock, not just for Volvo, but any consumer new to the idea of owning an electric car," said Robby DeGraff, an analyst with Tustin-based AutoPacific. "Regardless of the automaker, this is something that really needs to be addressed with language that's super clear and easy to understand."
There's also the issue of maximum range — that is, how far the car can go on a full charge. Volvo's first all-electric car, the 2021 XC40 Recharge SUV, is rated by the Environmental Protection Agency to get up to 208 miles before it runs out of power. Early estimates put the C40 at about 210 in EPA testing.
That's a step behind some of their competitors. New EVs from Ford and Volkswagen, for example, get closer to 250 or offer different battery sizes. The four cars that Tesla now offers all start around 240 miles of range as a base — and are generally cheaper than Volvo's offerings.
DeGraff says Volvo's larger SUVs are its bestselling "moneymakers," so when those models go all-electric in the next two to four years, range and price will be more comparable to their luxury rivals.
"If Volvo can offer full-electric versions of its lineup at prices that are comparable in a sense to the gas models, that'll be their key to success," he said.
The $58,750 C40 will include a leather-free interior, an advanced driver assistance system that performs minor steering functions, and built-in Google Maps and Google's voice assistant.
Even for California, the C40 Recharge will be a big test. The C40 is only available as an electric car. There is no internal combustion engine option at all. It's the first new Volvo without a gasoline or hybrid-powered counterpart, which is how the company will introduce its new cars until the entire line is electric in 2030.
There's an online component to the way all electric Volvos will be sold. Customers have been able to reserve the car since the C40 was first announced earlier this year. Even before the prices were announced last week they've been able to visit Volvo's U.S. website and put down a $500 place in line, and are still able to.
"I think EV customers are different from standard vehicle buyers, at least now," Datz said. "Frankly, the Tesla model is what they're most familiar with and Tesla has been successful. I defy you to find a customer who would turn down a simpler car buying experience, that's what we're trying to achieve."
But unlike Tesla and other EV startups, Volvo's partners in this new model are its franchised dealers. All of its U.S. dealers will continue to provide the option of a traditional sales experience to customers. And while those will continue to continue to provide in-person sales and repair service for electrics and other Volvos, the dealers in California and a few other states have not been pleased with some of the company's new sales strategies.
In August 2019, the California New Car Dealers Association were granted approval by the state to protest a program called Care by Volvo. The subscription-based service let customers pick a car online and, for one set price, pay for the car, insurance and any minor damage costs. And dealers weren't allowed add-on usual fees or options.
While Volvo uses this program successfully in other countries where laws are different, it's continued to refine the system in the U.S. to get it into more than 40 states as of now. But not in some big EV markets like California.
"We can't come in and say we're going online only and cut out all the dealers," Datz said. "One, it's bad business, and, two, it's illegal."
For now, Volvo's EVs have a sort of hybrid model when it comes to sales. And even those customers who choose to reserve and purchase the car online will also pick a local dealer to work with to get the car once it arrives.
What the company won't do is take too much inspiration from its subsidiary, Polestar, when it comes to sales. Polestar's sales process is almost entirely online, and the only brick-and-mortar pieces are so-called Spaces, which are retail storefronts where people can sit in the car and test drive it. One in Santa Monica opened last year and another is slated for Orange County later this year.
Datz says Polestar works independently and Volvo isn't looking at too many of that brand's sales strategies right now. But that could change.
"That's where customers are headed," he said. "It's very difficult to argue with a concept like Amazon where you just click a button and it shows up. Will that happen with cars? Maybe."
Editor's Note: This story was updated to clarify Volvo's relationship with its existing dealer network and the implementation of the online sales component of the 2022 C40.
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